scaredpoet
join:2001-03-26
Monmouth Junction, NJ
| reply to swiftymc
Re: its a joke
Could be worse! When we first called tech support here, the exchange was so moronic it would have been hilarious if it weren't true:
Me: "Hi. We're having trouble with our internet connection. It looks like some sites aren't reachable, and we can't seem to ping the DNS server."
Tech: "Okay, sir. that sounds more like a Microsoft Internet Explorer problem. If you like, I can give you the number to Microsoft tech support and you can contact them."
Me: "Uhh, no, see, for starters, I don't use Microsoft Internet Explorer. I'm using Firefox. And besides, if it was an IE problem, I'd still be able to reach your DNS server."
Tech: "Sir? This is a Microsoft problem, okay? You need to contact Microsoft tech support..."
Me: *shoot self* |
|
jtudor
Xm 60's On 6 Freak
Premium,MVM
join:2002-12-07
Morganton, NC
| Typical Help Desk response from any larger ISP. Unless you somehow manage to BS your way past the entry level moronic script readers, you never get any real help. All they know how to do is read the script and point fingers at you or your computer.
Such tech support is exactly why this forum and some smaller ones like it are such a success, and get all the support they do.
--
Best of luck
"Do, or Do not, there is no try!" Yoda
|
|
Sarah
Premium,ExMod 2002-05
join:2001-01-09
Cambridge, MA
clubs:
| reply to scaredpoet
My favorite was when I e-mailed and asked them if usenet access was broken, and they wrote back and said I should contact usenet.com and ask them directly, because it was not a Comcast problem. 
--
The devil makes work for idle hands, but Stanford makes work for idle CPUs! |
|
swiftymc
join:2004-02-15
Mansfield Center, CT
| reply to scaredpoet
said by scaredpoet  :Could be worse! When we first called tech support here, the exchange was so moronic it would have been hilarious if it weren't true: Me: "Hi. We're having trouble with our internet connection. It looks like some sites aren't reachable, and we can't seem to ping the DNS server." Tech: "Okay, sir. that sounds more like a Microsoft Internet Explorer problem. If you like, I can give you the number to Microsoft tech support and you can contact them." Me: "Uhh, no, see, for starters, I don't use Microsoft Internet Explorer. I'm using Firefox. And besides, if it was an IE problem, I'd still be able to reach your DNS server." Tech: "Sir? This is a Microsoft problem, okay? You need to contact Microsoft tech support..." Me: *shoot self* Thats a common ISP response unfortinately 
One of these days I acutally will fly to lithuainia or where ever they keep these people now adays and kill them all |
|
Fatal Vector
@aol.com | reply to jtudor
Actually, what little problems I've had with my SBC DSL was handled very competently and in short order when I called. They knew what they were doing, except for one woman I got in india since it was after 5 PM local. |
|
