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Forums » Massive Comcast Outage » its a joke
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« Not exactly crybabies...  
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Fatal Vector

@aol.com

reply to swiftymc
Re: its a joke


You are surprised? Comcast makes you wait 3 days or more around here for an appointment for a "Tech" to repair even the simplest cable problems. They dont care about you, regardless of what you say. Their "customer service" reps will simply sit and give you the chewing cud routine while they spout the corporate line. They are the only game in town, period and untill the government is forced to change it, they will remain so. The key, as allways is direct competition by a competitor installing their own infrastructure, such as Verizon.


jrzygent



Comcast has an excellent service record here in Central NJ as it pertains to house calls. Sometimes if there is a problem in the morning they have had a truck here that day. Other times service is either next day or no more than a 2 day wait. Plus they schedule within two hour increments as I assume they do nationally? So you don't have to hang out all day wondering when they will be there.
As for phone support...it was better when @home ran the service as they did allow access to tier two techs quite easily.And those techs stayed with the problem till fixed. That ended once Comcast bought them...
BBR undeniably is the champion for support when used in it's literal meaning.
Forums » Massive Comcast Outagehere's the truth »
« Not exactly crybabies...  


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