Lizz
Premium
join:2002-10-22
Fullerton, CA
| reply to Cudni
Re: ZoneAlarm - False Positive
Cudni,
All I see is that I could post it on the forum, but I also know that ZA does NOT monitor the forum. I was really hoping there was a way to get the info to ZoneLabs directly.
Where's Iggy? 
Liz |
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boblandy
Premium
join:2002-05-06
| said by Lizz  :All I see is that I could post it on the forum, but I also know that ZA does NOT monitor the forum. I was really hoping there was a way to get the info to ZoneLabs directly. try the Instant Support link...
"Zone Labs Instant Support is a Web-based Technical Support Virtual Agent. The Virtual Agent is not a real person, but is very knowledgeable and can provide you with expert information without the wait. If the Virtual Agent cannot answer your question, your session information will be forwarded to the Zone Labs Technical Support group."
good luck
--
look out kid they keep it all hid |
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spooler0
Premium
join:2004-11-17
| reply to Lizz
said by Lizz :"Where's Iggy?"Liz Moved on to bigger and better things. Has his own new website:
»iggy.gnomeblog.com/blog/ |
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Lizz
Premium
join:2002-10-22
Fullerton, CA | reply to boblandy
boblandy,
I did that. But since at the bottom of the form, it said that Firefox users should refresh before submitting (which, of course, won't work), I'm not sure I got through [sigh]
Liz |
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boblandy
Premium
join:2002-05-06
| said by Lizz :I did that it wouldn't be a bad idea to tell people what you tried when you ask for help. had i known i could have saved myself a few minutes trying to assist you
--
look out kid they keep it all hid |
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Lizz
Premium
join:2002-10-22
Fullerton, CA
| boblandy,
I was telling you I did it based on what you said!!!
Forgot to say thank you, and I apologize for that. No real excuse but I'm trying to get a horrendous job with a tight deadline finished AND be able to update the software!
Liz |
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boblandy
Premium
join:2002-05-06
| well i misunderstood and perhaps that's my fault
i hope the submission went through
please post back if tech support replies
i don't understand about firefox not refreshing but
that's because i use ie
good luck
wish i could do more
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look out kid they keep it all hid |
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Lizz
Premium
join:2002-10-22
Fullerton, CA
1 edit | boblandy,
FF DOES refresh, but you can lose the data you entered.
However, I DID get through because I got a message from ZA support saying he'd like to confirm it by downloading and installing my software program or if I could provide a link to a trial version.
I can't because this is a very expensive and unique program, protected by a dongle. I was, however, able to put ZA and the vendor in touch, so I'm hoping they work it out . . . ASAP!
Thanks again for all your help. What you did was perfect:)
Liz |
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boblandy
Premium
join:2002-05-06 | that's good news
you're welcome
and i'm glad
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look out kid they keep it all hid |
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IGGY
No Guru Just Here To Help
Premium,MVM
join:2001-03-30
Chatham, IL
2 edits | reply to spooler0
Nope I'm here. Just not enough hours in the day to get post done. But if you check my post stats - I'm still active. Just not as much as I'd like to be.
"but I also know that ZA does NOT monitor the forum."
They monitor their forum. It may not seem like it. But I know of at least two employees who post in the official forum on a fairly regular basis.
It would seem that I jumped into this one a bit late. I see from my quick glance further down. That contact has been made and hopefully the issue is being looked into.
I think we have other Team Z members who still lurk here. I'm surprised one of them didn't jump in.
For the record the blog is only part of what I do with my day. But it has become a big part of things lately. The blog also links back to a lot of threads in this forum. So I'm lurking about - just not posting as much as I'd prefer.
Hopefully the issue posted here won't sit on the back burner. I kind of feel the FlashFXP issue is sitting there now. The FlashFXP makers blame ZoneLabs and ZoneLabs seems to not be able to reproduce the problem. Similar results have been seen in regards to speed issues some users have reported.
I'd think ZoneLabs would have to consult with Computer Associates on this current situation. Since they provide the antivirus and definitions for the suite.
--
Test Your Security
Cable Diagnostics
Iggyz Blog ZoneAlarm Help |
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Lizz
Premium
join:2002-10-22
Fullerton, CA
| Hey, Iggy!!!!
Good to see you!
And an update: I got a copy of the email my vendor sent to ZA, so they ARE in touch.
The funny part was that the vendor included a copy of the file he sent ZoneLabs too . . . and of course, ZA popped right up on my screen again:D
I'm not only a user, but also a beta-tester for this product and it was the latest build I was trying to download, so at that point, it wasn't too much of a disaster, but it turns out that the vendor uses the Nullsoft Installer on the release CDs too, and some end users with CA antivirus programs got the same message.
THAT spurred the vendor on. Hopefully, ZoneLabs/CA will react in a similar fashion!
Liz |
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