boblandy
Premium
join:2002-05-06
| reply to Lizz
Re: ZoneAlarm - False Positive
said by Lizz  :All I see is that I could post it on the forum, but I also know that ZA does NOT monitor the forum. I was really hoping there was a way to get the info to ZoneLabs directly. try the Instant Support link...
"Zone Labs Instant Support is a Web-based Technical Support Virtual Agent. The Virtual Agent is not a real person, but is very knowledgeable and can provide you with expert information without the wait. If the Virtual Agent cannot answer your question, your session information will be forwarded to the Zone Labs Technical Support group."
good luck
--
look out kid they keep it all hid |
|
Lizz
Premium
join:2002-10-22
Fullerton, CA | boblandy,
I did that. But since at the bottom of the form, it said that Firefox users should refresh before submitting (which, of course, won't work), I'm not sure I got through [sigh]
Liz |
|
boblandy
Premium
join:2002-05-06
| said by Lizz :I did that it wouldn't be a bad idea to tell people what you tried when you ask for help. had i known i could have saved myself a few minutes trying to assist you
--
look out kid they keep it all hid |
|
Lizz
Premium
join:2002-10-22
Fullerton, CA
| boblandy,
I was telling you I did it based on what you said!!!
Forgot to say thank you, and I apologize for that. No real excuse but I'm trying to get a horrendous job with a tight deadline finished AND be able to update the software!
Liz |
|
boblandy
Premium
join:2002-05-06
| well i misunderstood and perhaps that's my fault
i hope the submission went through
please post back if tech support replies
i don't understand about firefox not refreshing but
that's because i use ie
good luck
wish i could do more
--
look out kid they keep it all hid |
|
Lizz
Premium
join:2002-10-22
Fullerton, CA
1 edit | boblandy,
FF DOES refresh, but you can lose the data you entered.
However, I DID get through because I got a message from ZA support saying he'd like to confirm it by downloading and installing my software program or if I could provide a link to a trial version.
I can't because this is a very expensive and unique program, protected by a dongle. I was, however, able to put ZA and the vendor in touch, so I'm hoping they work it out . . . ASAP!
Thanks again for all your help. What you did was perfect:)
Liz |
|
boblandy
Premium
join:2002-05-06 | that's good news
you're welcome
and i'm glad
--
look out kid they keep it all hid |
|
