Winnipeg Comcast Rep
@shawcable.net
| reply to imrf
Re: I work for comcast
I'm a Comcast tech rep that works at the center in Winnipeg Canada. I am thanking all the people that have called in about the outage and has been nice to me about it, you people are good American neighbours. For the people that say the Canadian tech supports sux, well let me tell you that our center has the best stats for problem resolution than of any other Comcast call center. Additionally Comcast is expanding their operations here than reducing them, due to my well trained colleagues that are good at customer service and support. For those individuals that think they know everything and wants a truck roll every time something happens to their Internet, please try to be patient and let us try to help you. Thanks.  |
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someothercomcastguy
@wccnet.org
| reply to captainjy
OK, first of all, the peeps that work at Ann Arbor for Comcast, are not scripted. Heck, most of us hold degrees in IT and certs from various orgs out there. So saying that we are scripting morons is lame. You want scripted, call Dell, HP, and so on. Problems like these are hard to track down. It's possible that this is an outside attack, they are not saying it, but it's possible. Remember, there are millions of dns queries per second, and it's easy to be one that can get through those queries unnoticed. IDS's that monitor things like that are programmed to catch morons trying to poison dns caches and so on...
It's only a matter of time until the logs are looked at and to see what is causing the dns outages. So just be patient and things will sort out. Like everyone else mentions, outages can occur and NO ONE is excused from any sort of outage in any IT arena. Saying other wise and your LYING. |
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nosnam
join:2005-01-31
Donora, PA
| reply to epm
what a f'in loser, if your work for the company (like I do "for real") you would know it is against company policy to give out any dns or any other info that is not officially used or supported by comcast. you would know why we are going down all the time is because we shut down the old attbi dns servers and are only using 1 main and 1 secondary with backups in philly and denver that are not working. and since heavy usage is at night the dns servers crash, thus very slow speeds, we are not being attacked and get some more tape for you black lense glasses you geek |
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epm
@68.42.x.x
| You can bite me dude, I can't help it if they don't tell us anything. And yeah, I gave out DNS servers to actually try to HELP people instead of telling them to suck it up.
And for the record I never said we were being attacked.
way to lash out like a child. You look really cool. |
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someothercomcastguy
@wccnet.org
| reply to outraged at comcast
outraged at comcast@comcast.net posted:
I'm speaking from much more anger than this.
Dude listen to yourself. You have some serious anger management issues it that is your opening line to a post on this forum. Things happen, I don't like having these outages anymore than you do. I like coming into work with all of the peeps happy, systems online, and customers issues an easy fix; but they don't always go that way. Screaming at the phone reps does you nothing but turn us off to helping you or doing anything for you. Keeping an open mind to what's going on and allowing us to tell you what's going on or explaining a simple fix works best for everyone involved.
BTW, business services are 5-10 times more that what YOU PAY for your residential grade service. Have you looked at how much business connections cost. Last time I looked a T-1 line cost about $400/mo w/out equipment rental. Those are guaranteed up-time 99.99999% with insurance that you pay being extra. So there you go... So complain about your $42.95 connection costs there... |
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