said by qalam :

I am with Broadvox Direct and run into the same problem. I talk to my wife alot, alot of times for over an hour a day. She is in canada and I thought this is perfect to get a voip connection instead of calling cards or pay long distance charges. [read my review for braodvox]

here is a summary:

After 3 months of usage, broadvox cancelled my account saying I abused it. I talked to the customer service rep, she said I would have to resign at 29.99 but first return my adaptor.

Then I talked to a higher manager, he just kept repeating the same thing over and over again. I threated to file a complain with the district attorney and FCC/FTC. He said they have lawyers, they are not worried.
At one point, I said, look, you are a human being like me, can you tell me what you would do if your cell phone company told you that you have unlimited nights and weekends but then limited your minutes. He said, he can not be human while working for broadvox. haha.. wel he didnt put it in that way. But he said he can not give his personal opinion while working for broadvox.
But finaly I threatened to destroy their name in every single forum on the web becuase I know exactly where they get their customers. Thats when he changed and he transfered me to a different CSR (comnpliance department he called it) where they reconnected me. Although they swore before that the computer has cancelled my service and there is nothing they could do.

I wish I had recieved a cancellation email from them that stated that I over used their UNLIMITED service but their cancellation email said "per your request, we are cancelling your service.." I never requested my service to be cancelled.....

said by xaraye :

they did the same thing to me. i got email and i got call from tim and he told me i can't have the plan anymore this people should not be in business at all. they lying to customers also they not telling we allow 1200mins for whole month,what is cellphone now. when is says unlimited it should mean unlimited. as far iknow 1200min is not unlimited at all. i hope they burn in hell this guys, by the way i called my credit card company and i got my money from this blood suckers. i hope you all do that guys dont let them get away with your first month money. i know most of us didnt even finish the month when they cancel our service.

said by annex1982 :

I asked the same thing. I told Tim that I need 3000 min/mo. But Tim said he could not make an individual plan which makes sense to and I don understand that. But 1200 min/mo is way way too low.

It just doesn't make any sense that they limit the customer up to 1200 min. Basically once you've hit 1150 min before your billing cycle ends, the system will throw a red flag to your account and I don't thing they let you use up to 1500 - 1600 min as dustenm said

said by charliev :

Having worked at ISPs in the 80s/90s when Internet usage was new, the UNLIMITED ploy is very common. CompuServe used the same ploy. When a user hit 1000 minutes in a month they were notified that the usage was high and they would have to change to a different plan such as a business plan for more a month.

Guess where the old ISP guys went?

said by annex1982 :

THanks for the response guys.

Unfortunately my GF doesn't really use the internet that much. so I can't rely using the internet phone like skype, etc.

They use G.729 codec indeed. The voice is very clear and that's the reason I like their VoIP and another good thing is that they work with your cellphone. That's pretty cool actually.

hartfordct: Do you have any idea how many minutes you've been using the service? I think once it reaches 1200 min before the end of your billing cycle, you'll get the same problem as I do.

Should I talk to the upper level management first about this? Though it's impossible to talk to them.

said by ctceo :

I'm sure they advertise Unlimited. But unfortunately they state in their TOS that Unlimited means something other than Unlimited. Which is usually them reserving the right to determine what they consider unlimited based on network traffic and it's alleged affect on their network as a whole. Just like the whole Comcast Unlimited definition. I'm trying to find some links to their TOS, when I find it I will peruse it for the specifics and get back to you.

said by vonsen :

We live in a litageous society. So the TOS fine print for any provider is likely to be sweepingly unbalanced in their favour. So they may well get away with it in a legal arena.

said by tlpintpe :

The "unlimite isn't really unlimited" is Voip's dirty-little secret

said by vonsen :

This type of marketing practice is not unique to Voip. You see the same thing with ISPs, rental cars and other businesses where there is a fixed transactional cost. Don't blame Voip, blame the company that is duplicitous in it's marketing claims.

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                                                                                                                                          five stars shy

said by dustenm :

It looks like there list of Unlimited countries is shrinking, thats the same thing voip2 did.

said by joako :

Everyone who has had problems: call your credit/debit card issuer and tell them what happened. Chances are you will get your money back. Even if it was a debit card, as long as it says "Visa" or "Mastercard"

Enough complaints (chargebacks) and their merchant account can be terminated. I hear that after that happens, good luck trying to find another merchant account.

said by annex1982 :

I'm still waiting on my response from dallas' BBB where the company is located.