joako
Premium
join:2000-09-07
/dev/null
 ·AT&T U-Verse
| reply to annex1982
Re: [Other] RocketVoIP switches plan to business:
Everyone who has had problems: call your credit/debit card issuer and tell them what happened. Chances are you will get your money back. Even if it was a debit card, as long as it says "Visa" or "Mastercard"
Enough complaints (chargebacks) and their merchant account can be terminated. I hear that after that happens, good luck trying to find another merchant account.
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»www.joako.com |
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voiplover
Premium
join:2004-05-28
Portsmouth, NH
 ·callwithus
·Axvoice
| said by joako  :Everyone who has had problems: call your credit/debit card issuer and tell them what happened. Chances are you will get your money back. Even if it was a debit card, as long as it says "Visa" or "Mastercard" Enough complaints (chargebacks) and their merchant account can be terminated. I hear that after that happens, good luck trying to find another merchant account. That is how they stopped Voip2 from ripping subscribers off.  |
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rocketvoipSucks
| Don't ever sign up with their "unlimited" plan.
I even called them before I signed up the service, the rep confirmed that their service is unlimited. Now I received the following email. It asked me to switch to a different plan or they will disconnect my phone within 48 hours.
I called the rep and talked to her for 30 minutes. She kept saying sorry but nothing can be done. I asked to speak to a supervisor. She said all 3 supervisors had gone home after 4pm.
She said my phone usage was above the "average" and she would not tell me what this "average" is. She tried to play innocent saying she just found this new rule today and I was the first customer called in.
Here is the email I got today:
Dear Customer,
We greatly appreciate your business and hope you’re enjoying the superior quality of our service. Unfortunately, you do not meet our criteria for a “residential user” according to the WQN agreement you accepted at the time of your purchase.
Fortunately, we have developed a more suitable program that we believe will better meet your needs: the rocketVoIP No Fees Plan. This is our best value available with superior quality. You still receive all of the benefits of rocketVoIP calling, but instead of paying a monthly fee, you pay for only the minutes you use: nothing more… nothing less. Save over your traditional long distance with our discounted International Rates to the world. No restrictions on calling, no minimum minutes needed. Call as little or as often as you like, and pay no fees for the service. It’s the perfect plan for someone needing flexible discount international calling.
We would like to continue your service, but in order to do so, we will need your response to this email within 48 hours, accepting or declining our new rocketVoIP No Fees Plan, or we will discontinue your service. Please send an email to support@rocketVoIP.com stating “accept” or “decline” along with your rocketVoIP telephone number, and we will update your account accordingly.
We look forward to being your broadband phone service provider,
RocketVoIP Customer Compliance |
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lmjh7065
Premium
join:2001-04-04
Cincinnati, OH | I like my plan with RocketVoIP better. It's called the No Service/No Fees/No Usage/No Customers Plan and it's absolutely positively free of any bothersome charges.
It's guaranteed to be a no bait-and-switch plan. |
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toner890
join:2005-06-08
| reply to dustenm
If you only make a few calls in a month, you can sign up with them. If you expect to make a lot of calls in their unlimited plan, please be aware.
I just received an email that asked me to switch plan or they will disconnect my service within 48 hours. |
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toner890
join:2005-06-08
| reply to dustenm
I chatted online with rocketvoip. I asked if I could call Japan for 23 hours every day under their unlimited service plan. He said that would be ok. On the other hand, I just received an email from rocketvoip asking me to switch service plan, or else they will disconnect my service within 48 hours. They said my usage is above the normal average customer's usage.
I have got him to email me the chat conversation. I am going to file complain with BBB, FCC, and FTC. I am also going to write to congressmen. |
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annex1982
join:2005-02-15
Cleveland, OH
| reply to annex1982
I'm telling you this company sucks. It's bait and switch company. I complaint to my AG and just got the reply today.
The letter from Andrea Munoz (I think she is the director of Customer Service relations...Not sure) says the following:
"...you placed over 1000 minutes in international calls. Continuing to make calls at this pace would have exceeded over 2000 minutes in a month. THis amount exceeds that which WQN considers normal residential usage patterns. At the time you were notified that your usage patterns were not consistent with that of an average residential user, you were offered an alternate low cost plan, which you declined. Since that time, WQN has launched several more low cost calling plans that might better suit your needs."
After reading this, I thought that this company is bull shit. THey keep saying the same thing over and over again. Even the words are the same. It's just doesn't make any sense. They say it's unlimited but it's capped to a certain minutes. It's just a false advertisement!!
Does anybody have idea on what needs to be done next? I'm still waiting on my response from dallas' BBB where the company is located. I'll keep this thread updated. |
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lmjh7065
Premium
join:2001-04-04
Cincinnati, OH
·QuantumVoice
| My memory may be fuzzy, but this all sounds almost identical to the VoIP2 saga, and as far as I know they are still in business. Don't know if they have any customers tho, at least they don't deserve any.
I would think that since most VoIP providers want to bill on a credit card, that you need to request credit from RocketVoIP first because you're not getting what you signed up and paid for. Then if they don't give a refund, request the credit from you credit card company. |
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mr_loly_pop
join:2005-06-21
| reply to annex1982
Re: [Other] RocketVoIP switches plan to business: overuse
hi i am tring to send you the massage coz you said that you need help in this well i can show you the way how to handle this all thing well i am in hurry right now but i will give you my e-mails adress so we cantalk on this stuff
okay i hope that you will wait for my massage
bye for now see you soon |
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JoshNJ
Premium
join:2001-12-25
Freehold, NJ
| reply to annex1982
Re: [Other] RocketVoIP switches plan to business:
said by annex1982 :I'm still waiting on my response from dallas' BBB where the company is located. Uh, you do realize the BBB has no authority over anyone, all they do is keep a log of complaints so consumers can check out other people's complaints about a given company. No more, no less.
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I support the RIAA |
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mr_loly_pop
join:2005-06-21
| well i was sitting on the net and i was just going through the matters i want to tell you that company is located in
WQN, Inc. is headquartered in Dallas, Texas.
14911 Quorum Drive, Suite 140
Dallas, Tx 75254
(866)661-6176
(972)361-1980
these are the details of WQN RocketVOIP
but i want to tell you that if you are calling to the coustomer care talk to TIM there he is the right person to talk and i think it will help you and if you need any more information about ROCKET VOIP services e-mail me on mr_loly_pop@yahoo.com or same as on hotmail.com |
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