boblandy
Premium
join:2002-05-06
| reply to stever80
Re: [Help] Norton Internet Sec and AOL
check out Part 3 & Part 5 on this AOL Help site....
-->Part 3: Symptoms of firewall problems
If your firewall is preventing AOL software applications from functioning normally, you may be:
Unable to connect to the America Online® service
Unable to see your Buddy List® window when you sign on
Unable to send and/or receive instant messages
Unable to browse the Web using AOL
Unable to listen to Radio@AOL
Unable to play other music or videos
-->Part 4: AOL software applications
The following list describes software applications used by AOL that can make TCP/IP connections, potentially get monitored by a firewall, and be prohibited from functioning properly:
AOL Software........................... File Name
America Online® 9.0 Optimized.......... waol.exe
AOL® Connectivity Service (ACS)........ acsd.exe
AOL® Companion ........................ companion.exe
Top Speed™ Web acceleration technology. aolwbspd.exe
AOL® Tray Icon......................... AOLTray.exe
AOL® Setup............................. aolsetup.exe
AOL® Internet Access Controls.......... spcauth.exe
Radio@AOL
AOL Embedded Media Player...... AOLMediaPlaybackControl.exe
You've Got Pictures® Screensaver....... ygpsstra.exe
AOL® Coach player...................... AOlNySEV.exe
RealPlayer®............................ realplay.exe
QuickTime® software suite.............. qttask.exe
....................................... QuickTimePlayer.exe
....................................... QuickTimeUpdater.exe
Part 5: Troubleshooting firewall problems
1. Determine which Internet applications are being monitored.
Open your firewall's security setting area and look through the Internet applications listed.
Compare the list of Internet applications to the list of AOL software applications shown above.
If the AOL software application is not listed, locate each of these files on your PC using the firewall's application feature, and grant each AOL application access to the Internet.
2. Select a security level.
A firewall will offer different levels of security to associate with each known Internet application (for example: Low, Medium, and High). If AOL is having trouble connecting you to the service, set all of the AOL software applications to Low. The Low setting may also be described as Allow Full Access or Permit All.
3. Test your changes.
Once these suggestions and permissions have been made, try to connect to the AOL service again. If these attempts fail, the firewall may need to be disabled until further troubleshooting help can be obtained by the firewall vendor. If you are in an institutional environment, contact your network administrator for assistance.
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