mph300
Two Thirds The Way There
join:2000-11-09
| reply to Dezbend
Re: Wow, what a piece of trash!
said by Dezbend:
Quoting this definition makes no sense. A company can not sell an infinite of usage in a finite amount of time. The definition is meaningless in context. We need to discover what the industry considers to be unlimited to understand the claim. I don't think that unlimited is yet an industry term for VoIP - this and cases like it will determine what is meant by unlimited in this context.
It makes perfect sense. If the word or words they are using don't fit the usage they describe, then it becomes false advertising. We as consumers don't need a grammar lesson(I think it's safe to say that most people understand what unlimited means). The industry needs to learn what a word actually means before trying to entice people with certain words and then cover themselves with a security blanket terms of service that is rediculous! If you purchased a gym membership that was "unlimited usage" and then found out that you could only use the gym for 1 hour a week, would that be ok too? I don't think so! The same goes for an unlimited voip phone service that only provides you with LIMITED phone service! |
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Dezbend
Premium,MVM
join:2001-04-20
| When you bought high speed internet; what speed did you get? The industry sells speeds like 512k/sec or 1.5Meg/sec 3.0Meg/sec does it bother you that those advertised "speeds" are a measurement of volume not velocity?
There exist industry terms. Maybe there aught not to be, or maybe Webster needs to put more entries under these words. Whatever the case we deal with an evolving language were the meaning of words must be considered in context.
A box can not contain infinitely many apples, nor can a month contain infinitely many minutes. It would be foolish to believe otherwise.
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If it is not recorded, it simply does not exist. |
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RadioDoc
58ef2c0
Premium,ExMod 2000-03
join:2000-05-11
 ·AT&T Midwest
1 edit | said by Dezbend  :When you bought high speed internet; what speed did you get? The industry sells speeds like 512k/sec or 1.5Meg/sec 3.0Meg/sec does it bother you that those advertised "speeds" are a measurement of volume not velocity? Mine is advertised and sold as a range of bitrates, and I am happily sitting at the very top of that range (6016/608), and the company will let you drop to the next lower plan if they can't hit the minimum they advertise.said by Dezbend :There exist industry terms. Maybe there aught not to be, or maybe Webster needs to put more entries under these words. Whatever the case we deal with an evolving language were the meaning of words must be considered in context. The marketing industry can use whatever terms they wish to talk to each other, but when they are talking to the buying public they'd better be using standard definitions. Advertisers certainly should not be [re-] defining words like "unlimited" in any case.said by Dezbend :A box can not contain infinitely many apples, nor can a month contain infinitely many minutes. It would be foolish to believe otherwise. Then the box manufacturer better not advertise it as having "unlimited capacity".
You keep missing the point. Unlimited in this context means no limits are imposed by the company. It does not mean there are no limits imposed by virtue of the number of total minutes in a month. There are natural limits imposed by ma nature and her henchmen, and there are artificial limits imposed by shyster company executives. The latter are illegal when your advertising states otherwise. |
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Dezbend
Premium,MVM
join:2001-04-20
| Let me take one more try at trying to explain my point of view:
First of all I think annex1982 was grievously misled, and I am in no way trying to defend RocketVoIP's case.
However, take the general case of a company that sells unlimited residential service in which the ToS state the service is not to be used for business functions.
That company should have the right to enforce the ToS.
One reasonable way to differentiate residential from business service might be to compare the amount and length of calls made by the average residential customer and those of an average business customer.
If the usage of a residential customer is looking like the statistical model of an average business customer, a reasonable conclusion would be that the service is being used for business purposes and therefore is in violation of the ToS.
The word unlimited is clearly a marketing ploy as we have recognized at least some natural limitations (even though in an earlier post I did mention you could actually have usage greater than the amount of minutes in a month). It is reasonable then to try to define what is meant by the word... I was merely trying to define the limits of "unlimited" in context. If consumers expect unlimited to mean equal to the amount of minutes in a month then so be it. We would have then found the true definition in context. I was making no suggestions as to what reasonable limits should be, only that they would have to exist.
btw, RadioDoc, your post was well said.
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If it is not recorded, it simply does not exist. |
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Dezbend
Premium,MVM
join:2001-04-20
| reply to RadioDoc
said by RadioDoc :Mine is advertised and sold as a range of bitrates, and I am happily sitting at the very top of that range (6016/608), and the company will let you drop to the next lower plan if they can't hit the minimum they advertise. That is still a volume you were sold not a speed; does your ISP guarantee latency? That would be a speed measurement. The point is the industry changed the definition of the word speed in this context and we all went along with it - even you. We have to recognize industry terms.
said by RadioDoc :Then the box manufacturer better not advertise it as having "unlimited capacity". Right you are, but what if I were a apple sales man with a box of apples saying "take unlimited apples for a low low price of..." There would be implied limits.
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If it is not recorded, it simply does not exist. |
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mph300
Two Thirds The Way There
join:2000-11-09
| reply to Dezbend
said by Dezbend:
That company should have the right to enforce the ToS.
Agreed, but this discussion is not about whether or not company "X" can or cannot enforce their TOS. It is about a TOS that has conflicting terms in regards to what is advertised or conveyed to the consumer.
said by Dezbend:
I was merely trying to define the limits of "unlimited" in context. If consumers expect unlimited to mean equal to the amount of minutes in a month then so be it.
I do believe that consumers(you and I included) expects the unlimited amount of minutes within any given time period to be the actual number of minutes in the given period! |
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