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« [Connectivity] problem installing comcast HSI software  
AuthorAll Replies


shwiiiing

@comcast.net

Nationwide problems for comcast?

Lately it seems comcast is having tons of problems nationwide with packet loss and constant disconnects during peak hours. Im in the dfw area and half the time my modem can't even connect but the picture on my tvs remain clear so i don't think its the signal, any suggestions?

rody_44
Premium
join:2004-02-20
Quakertown, PA
no problems here/

med1234

join:2002-05-03
Westmont, IL
·ViaTalk

reply to shwiiiing
2005-05-07 23:54:22 EST: 177 / 254
Your download speed : 181941 bps, or 177 kbps.
A 22.2 KB/sec transfer rate.
Your upload speed is much faster than down.. have you tweaked?
Your upload speed : 261096 bps, or 254 kbps.
test IP was to att.net via nac.net

this is in Chicago area


HotRodFoto
Premium
join:2003-04-19
Denver, CO
reply to shwiiiing
yes, was offline for 20 mins last night....about 10pm local denver time. No signal at all
--
All Things Arthttp://kkart.deviantart.com


djdanska
Premium,MVM
join:2001-04-21
Glen Ellyn, IL
clubs:
·Sprint Mobile Broa..
·T-Mobile US
·A + Net
·Mediacom
·RCN CABLE

reply to med1234
That's strange. Im in westmont too and im fine

»/speedtests/62···15576208

2005-05-08 14:16:39 EST: 6088 / 678
Your download speed : 6234432 bps, or 6088 kbps.
A 761 KB/sec transfer rate.
Your upload speed : 694444 bps, or 678 kbps.
--
I Love Ska and Two Tone! /T-Mobile Info /T-Mobile International Video


ct_annoyed

@comcast.net

reply to rody_44
I am getting disconnect in Connecticut. I called them around 4AM and they said it was routine maintenance (yet it wasn't on their status page :

»wwwj.comcast.net/memberservices/···Code=203

This morning the disconnects continue but getting my router to renew it IP every 5 minutes keeps me on line.

This kind of stuff is getting annoying :

Reply from xxx.xxx.xxx.xxx: bytes=32 time=28ms TTL=55
Reply from xxx.xxx.xxx.xxx: bytes=32 time=28ms TTL=55
Reply from xxx.xxx.xxx.xxx: bytes=32 time=28ms TTL=55
Request timed out.
Request timed out.
Request timed out.
Reply from xxx.xxx.xxx.xxx: bytes=32 time=28ms TTL=55
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from xxx.xxx.xxx.xxx: bytes=32 time=28ms TTL=55
Reply from xxx.xxx.xxx.xxx: bytes=32 time=28ms TTL=55
Reply from xxx.xxx.xxx.xxx: bytes=32 time=28ms TTL=55
Request timed out.
Request timed out.
Reply from xxx.xxx.xxx.xxx: bytes=32 time=28ms TTL=55
Reply from xxx.xxx.xxx.xxx: bytes=32 time=28ms TTL=55
Reply from xxx.xxx.xxx.xxx: bytes=32 time=28ms TTL=55

It isn't my router, but I get dropped packets while ping 192.168.100.1 when the internet goes out too. Flaky modem?

-M

dead_screem

join:2004-09-10
Carol Stream, IL

said by ct_annoyed:

It isn't my router, but I get dropped packets while ping 192.168.100.1 when the internet goes out too. Flaky modem?
That is because when the cable is out you cant access the modem web status page through a router. You must be connected directly to the modem _and_ have the default gateway set as 192.168.100.1. That behavior is normal.

And early morning is normal for maintenance. And the status page isnt always updated you know..

med1234

join:2002-05-03
Westmont, IL
·ViaTalk

reply to djdanska
It has been up and down 4mb to almost nothing. Strangly everytime I talk to CC they tell me there is nothing wrong as far as they can tell and ask me to run the seped test and send them the results. Guess what the speed is back up for that test until another hour or so and then dowhill again. Had cable HSI since 2001, time to look at dsl

vizionblind

join:2002-01-19
Bealeton, VA
reply to shwiiiing
been crap past 2 weeks

blewcheese

join:2003-07-08
reply to shwiiiing
Re: Slow downloads?

I'm begining to really hate comcast myself... Yah nice upgrade recently that has made many customers pissed off. My down is usually slower than my up no matter what I do. Lame customer service too.


ib50MbSoon
Formerly TwoKDialup
Premium
join:2002-06-07
Coloma, MI
reply to shwiiiing
Re: Nationwide problems for comcast?

Running like a raped ape here in SW Michigan.

2005-05-08 19:33:30 EST: 6141 / 710
Your download speed : 6288920 bps, or 6141 kbps.
A 767.6 KB/sec transfer rate.
Your upload speed : 727272 bps, or 710 kbps.


pringles80

@comcast.net

reply to shwiiiing
Yup I'm in DFW area and its been a few weeks now that during peak times I get total outgoing packet loss and very very slow incoming, like 20-40kb/s. And during non-peak times I still get packet loss and lower speed. I'm paying the $10 extra for more speed, what a waste, going to switch soon if they dont get their act straight.


djdanska
Premium,MVM
join:2001-04-21
Glen Ellyn, IL
clubs:
reply to med1234
Good luck with dsl. Fastest i can get in my part of westmont is 384k dsl. Im really far away from the downers c.o.

Regardless, i won't get anything sbc related. (especially at 384k. Yeek!) Just the way i am.

walkman6

join:2005-05-07
Atlanta, GA

reply to shwiiiing
I have been having a lot of packet loss problems and disconnects for about 5 weeks in Atlanta area. Everything works fine after I powercycle 98% of the time.

Many times all lights on the modem will seem fine, but I get so much packet loss I can't get anywhere. It will sometimes fix itself after a few minutes/hours. I haven't been able to identify a pattern/source yet.
Forums » US Cable Support » Comcast » Comcast HSIComcast Forum Posting Rules »
« [Connectivity] problem installing comcast HSI software  


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