Old_Grouch
Today is not your day
Premium
join:2004-05-26
Greenwood, IN
clubs:
 ·AT&T Midwest
edit:
May 16th, @01:12PM
| reply to justbits
Re: Satellite dish attached to public utility pole?!!
I agree with RadioDoc that ComEd likely did not grant approval for anyone to attach a satellite dish to their pole. But, RadioDoc and I go about life differently. I would not let SBC off the hook that easily.
Your problem is with service from SBC. Why they are unable to provide a timely resolution to your problem is their problem - - not yours. If you start to intervene on their behalf, they have an excuse for not providing the timely remedy they owe you. And, you are liable to run in circles between ComEd, the satellite company, your neighbor, SBC.... Don't go there.
Ask what they (SBC) will do next and when. If they have closed your trouble ticket (they are measured on such things), then insist they open another (they are measured on repeat problems too) and not close it until your problem with their service is cared for. Be polite and don't hesitate to ask for a supervisor - - that's why they make the big bucks.
If you don't find a sympathetic ear at SBC, you can always visit the Illinois Commerce Commission and file an informal complaint at
»www.icc.state.il.us/ci/consumerservices.aspx
I doubt you'll need the ICC if you merely push gently.
good luck!
Mike |
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justbits
More fiber than ATT can handle
Premium
join:2003-01-08
Chicago, IL
·AT&T Midwest
·AT&T Yahoo
| Re: Satellite dish attached to public utility pole
Com Ed suggested calling 311 to find out what the City of Chicago can do about it. I'll probably do that later. Com Ed said they would send someone out to verify if the mounting was done on the "easement" or whether it is illegally installed. I told them that it was preventing telephone service maintenance and that it is very low on the pole... something has to be done about it.
I'm definitely going to be a squeaky wheel for the next couple of days for Com Ed & SBC POTS. SBC DSL's hands are tied... they can call the same people I'm calling, but I'm sure it has a little more weight when the customer is complaining and not one utility to another. For now, I'm not too worried about taking charge of the matter because it seems that pathways to the solution of this problem are accessible to me. |
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RadioDoc
Sortofadog
Premium,ExMod 2000-03
join:2000-05-11
Chicago, IL
·AT&T Midwest
| reply to Old_Grouch
Re: Satellite dish attached to public utility pole?!!
said by Old_Grouch  :I would not let SBC off the hook that easily. I'm not letting them "off the hook" either, but there is only so much they can do if they do not own the pole. SBC's responsibility in this case ends at marking this account "unservicable" if access is denied. If ComEd owns the pole, then it's ComEd's call on whether to nuke the dish or not. If it is a city pole, then it's time to talk to the Alderman. SBC has no legal right to remove property they do not own from the pole.
An ICC complaint filed about this will go into the round file.
justbits can sit and wait, or be proactive by notifying the city and ComEd of the problem with the illegal dish installation. Your advice is plain wrong. |
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Hall
Premium,MVM
join:2000-04-28
Dayton, OH
| reply to justbits
Re: Satellite dish attached to public utility pole
said by justbits :Com Ed suggested calling 311 to find out what the City of Chicago can do about it. Who owns the pole, the city or your power company ?? In every area I know of, the power company does...
I'm sure ComEd has "branches" where the same guys/girls cover certain areas so look for one in your neighborhood. Chances are, they're familiar with it and if not, just ask them what's the rule or policy on mounting sat dishes to their poles. I assure, in 99.9% of the case, it's absolutely not allowed. |
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