hdp203
join:2005-03-15
South Richmond Hill, NY
| [SunRocket] Question about SR voicemail? I read in Fatwallet forum that if we unplug the Gizmo or if our internet is down, people who call our SR numbers WILL get silence (or fast busy signal/number not in service msg), they WILL NOT get voicemail. Is that right? If this is true, it really is a show stopper for me.
Can SR customers in this forum please confirm this? I will try it tonight when I get home.
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 | hdp203
join:2005-03-15
South Richmond Hill, NY | Re: [SunRocket] Question about SR voicemail? I am a SR customer for a month now. So far I have nothing but good comments about their service. I just came across this info today and want to verify in this forum.
Is your gizmo unplugged?
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voiplover
Premium
join:2004-05-28
Portsmouth, NH | Re: [SunRocket] Question about SR voicemail? Give it a try, you may like it. 
I was just referring to disconnecting the gizmo so that callers would go directly to voice mail instead of bothering you. Ok. Bad humor. | |
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spm9999
Fluffy Farkletush
Premium
join:2003-11-17
Imperial, MO
clubs: | Normally if you power down the gizmo or loose connection a caller will get voice mail. Probably 95% of the time from my experience..
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»www.menofart.com | |
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| hdp203
join:2005-03-15
South Richmond Hill, NY
| Re: [SunRocket] Question about SR voicemail? But that would make too much sense for SR tech. So they decided NOT to implement it.
Just tested with my SR line. Disconnected power to the gizmo. Tried to call my SR# from cell/land line. I got the busy signal after ~20seconds silence. Hooked the power back, everything back to normal.
I don't know what the heck are they smoking at SR. Everyone knows that voip is not as reliable as POTS, I thought this feature is a must have in case your power or your internet connection goes down.
Has anyone else tested their SR line?
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voiplover
Premium
join:2004-05-28
Portsmouth, NH
 ·callwithus
·Axvoice
| Re: [SunRocket] Question about SR voicemail? Strange. Very Strange. With the gizmo disconnected it forwards to the forward # if I have it programmed to. Otherwise it goes to Voice Mail.
How long did you have the gizmo disconnected for? It may take a couple of minutes for their server to realize that you are off line. I do not know.
With the gizmo on line; Does your Voice Mail pick up if you don't answer your Sunrocket line? | |
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| | | hdp203
join:2005-03-15
South Richmond Hill, NY | Re: [SunRocket] Question about SR voicemail? I disconnected my gizmo, and tested right after (30sec I guess). Let me test it again this time I will wait for a few minutes.
And yes, if I don't pickup the phone after 5 rings the call will go to voice mail.
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| | | hdp203
join:2005-03-15
South Richmond Hill, NY | I tested again. Still same result (busy signal) after unplugged the Gizmo and wait for 30 minutes. | |
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| | | | lstevens
join:2002-08-17
Brookline, MA | Re: [SunRocket] Question about SR voicemail? Same here....is this a feature or a bug??? | |
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| | | | | hdp203
join:2005-03-15
South Richmond Hill, NY | Re: [SunRocket] Question about SR voicemail? It must be a bug. I mean, how hard is it redirect a call to voicemail if the gizmo is not registered with the server or the gizmo not responding. | |
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| | | | | | lstevens
join:2002-08-17
Brookline, MA
| Re: [SunRocket] Question about SR voicemail? ok, here's a potential solution: (worked for me  )
1. With the Gizmo unplugged, make some calls; if they show as "missed calls" on the Sunrocket Website, then goto step 2. Otherwise, call Sunrocket tech support and open a ticket.
2. Delete all voicemail boxes, and recreate them. This solved the problem for me. Now, calls to an unplugged Gizmo go to Voivemail . | |
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voiplover
Premium
join:2004-05-28
Portsmouth, NH
·callwithus
·Axvoice
| Re: [SunRocket] Question about SR voicemail? said by lstevens  :ok, here's a potential solution: (worked for me ) 1. With the Gizmo unplugged, make some calls; if they show as "missed calls" on the Sunrocket Website, then goto step 2. Otherwise, call Sunrocket tech support and open a ticket. 2. Delete all voicemail boxes, and recreate them. This solved the problem for me. Now, calls to an unplugged Gizmo go to Voivemail . That makes sense. I have never done the original activation of voice mail from the phone, and my # forwards correctly and VM answers. This is a big issue for SR to take care of. I'm glad that we never did the original voice mail set up.  | |
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| | | | | | | hdp203
join:2005-03-15
South Richmond Hill, NY
| said by lstevens :2. Delete all voicemail boxes, and recreate them. This solved the problem for me. Now, calls to an unplugged Gizmo go to Voivemail . Is this a permanent fix or just a temporary fix until the next connect then disconnect the gizmo?
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| | | | | | | hdp203
join:2005-03-15
South Richmond Hill, NY
| said by lstevens :ok, here's a potential solution: (worked for me ) 1. With the Gizmo unplugged, make some calls; if they show as "missed calls" on the Sunrocket Website, then goto step 2. Otherwise, call Sunrocket tech support and open a ticket. 2. Delete all voicemail boxes, and recreate them. This solved the problem for me. Now, calls to an unplugged Gizmo go to Voivemail . It didn't work for me. Still have the same problem after delete/recreate mail boxes. I have to call SR today.
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jeffnyc
join:2004-06-09
New York, NY | anyone know how to get message envelope info during a msg if shut off by default? | |
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voiplover
Premium
join:2004-05-28
Portsmouth, NH | Re: [SunRocket] Question about SR voicemail? I don't see how changing the gizmo would fix the problem of calls not being forwarded when the gizmo is off line???
Maybe I'm missing something??? | |
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| | lstevens
join:2002-08-17
Brookline, MA | Re: [SunRocket] Question about SR voicemail? probably not (changing the Gizmo), I think deleting the account and recreating should work... | |
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| | | lstevens
join:2002-08-17
Brookline, MA | Re: [SunRocket] Question about SR voicemail? if the fix works, it is permanent..... | |
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hdp203
join:2005-03-15
South Richmond Hill, NY | just talked to a SR tech support, and she said that's a SR feature (what a crappy feature!). If your connection/gizmo goes down, callers will get busy signals, and nothing they can do about it.
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ropeguru
Premium
join:2001-01-25
Bridgeport, WV
clubs: | Re: [SunRocket] Question about SR voicemail? That is bull... It is an issue that there is obviously a problem and they are either too lazy to fix it or just don't give a crap..
My guess is that it is both..
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FWD#: 223611 | |
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| lstevens
join:2002-08-17
Brookline, MA | wrong, first line support is just uninformed.. mine works fine... | |
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ropeguru
Premium
join:2001-01-25
Bridgeport, WV
clubs:
·VOIPo
| Re: [SunRocket] Question about SR voicemail? said by lstevens :wrong, first line support is just uninformed.. mine works fine... So you just proved what I wrote..
It is obviously a problem and they refuse to fix it... Might just be for this one person, but the point still stands..
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FWD#: 223611 | |
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| | | lstevens
join:2002-08-17
Brookline, MA
1 edit | Re: [SunRocket] Question about SR voicemail? ropeguro, my "wrong" was not directed to you, but to the previous post that said it was a feature...I agree w/you!
(note the time, my post/ur post within 1 sec.) | |
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ropeguru
Premium
join:2001-01-25
Bridgeport, WV
clubs: | Re: [SunRocket] Question about SR voicemail? oops.. My bad... Guess I need to put this thing in thread mode... 
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FWD#: 223611 | |
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| | | | | lstevens
join:2002-08-17
Brookline, MA | Re: [SunRocket] Question about SR voicemail? no prob, I do it all the time! | |
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| | hdp203
join:2005-03-15
South Richmond Hill, NY
| said by lstevens :wrong, first line support is just uninformed.. mine works fine... I just called SR and ask her to verify that because I told her that some people in this forum get it to work.
After talking to someone (propably at a higher level) she said that for some people it works for some it doesn't.
How do I pass first line support and get to someone who know?
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| | | lstevens
join:2002-08-17
Brookline, MA | Re: [SunRocket] Question about SR voicemail? call, and insist that they open a trouble ticket for the problem... if they refuse, insist on speaking to supervisor.. let us know... | |
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| | | | hdp203
join:2005-03-15
South Richmond Hill, NY
| Re: [SunRocket] Question about SR voicemail? said by cbrain :I discovered my signature line both forwards and goes to voicemail whether gizmo is on or off. My main line mostly works when gizmo is on, busy when gizmo is off. All settings the same on each line and I have tried about every option. My sig line seems to use my chosen ring count where the main line has a mind of its own, but uses about triple the ring count. My sig# is not active yet so I can't test it.
Did you port your# to SR or both of your numbers are SR#s?
I am just wondering if this has any thing to do with my main# ported from VZ.
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| | | | | cbrain
join:2000-05-21
Silver Spring, MD
·VoicePulse for Bus..
 ·Verizon FIOS
 ·Comcast
·Future Nine Corpor..
·VoiceStick
| Re: [SunRocket] Question about SR voicemail? said by hdp203 :...My sig# is not active yet so I can't test it. Did you port your# to SR or both of your numbers are SR#s? I am just wondering if this has any thing to do with my main# ported from VZ. Major breakthrough. I finally insisted SunRocket delete my primary number and use my signature or any new number. It took them a little over an hour to get it done. Everything now seems to be working! This is after 3 weeks of inconsistencies and total failure.
Both my numbers are SR. When I first attempted to set up voicemail my main number failed but sig number worked. It took 4 calls to SR before their tech was able to set it up. I noticed SR reviews are either great or awful. I've noticed some software bugs. I think if a number is not set up right SR doesn't know how to fix things. | |
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