cbrain
join:2000-05-21
Silver Spring, MD
 ·VoicePulse for Bus..
 ·Verizon FIOS
 ·Comcast
·Future Nine Corpor..
·VoiceStick
| reply to hdp203
Re: [SunRocket] Question about SR voicemail?
said by hdp203  :...My sig# is not active yet so I can't test it. Did you port your# to SR or both of your numbers are SR#s? I am just wondering if this has any thing to do with my main# ported from VZ. Major breakthrough. I finally insisted SunRocket delete my primary number and use my signature or any new number. It took them a little over an hour to get it done. Everything now seems to be working! This is after 3 weeks of inconsistencies and total failure.
Both my numbers are SR. When I first attempted to set up voicemail my main number failed but sig number worked. It took 4 calls to SR before their tech was able to set it up. I noticed SR reviews are either great or awful. I've noticed some software bugs. I think if a number is not set up right SR doesn't know how to fix things. |
|
hdp203
join:2005-03-15
South Richmond Hill, NY
| reply to cbrain
said by cbrain :I discovered my signature line both forwards and goes to voicemail whether gizmo is on or off. My main line mostly works when gizmo is on, busy when gizmo is off. All settings the same on each line and I have tried about every option. My sig line seems to use my chosen ring count where the main line has a mind of its own, but uses about triple the ring count. My sig# is not active yet so I can't test it.
Did you port your# to SR or both of your numbers are SR#s?
I am just wondering if this has any thing to do with my main# ported from VZ.
hdp. |
|
cbrain
join:2000-05-21
Silver Spring, MD
·VoicePulse for Bus..
·Verizon FIOS
·Comcast
·Future Nine Corpor..
·VoiceStick
| reply to hdp203
said by hdp203 :... After talking to someone (propably at a higher level) she said that for some people it works for some it doesn't. ... Now that sure is an answer!
I discovered my signature line both forwards and goes to voicemail whether gizmo is on or off. My main line mostly works when gizmo is on, busy when gizmo is off. All settings the same on each line and I have tried about every option. My sig line seems to use my chosen ring count where the main line has a mind of its own, but uses about triple the ring count. |
|
lstevens
join:2002-08-17
Brookline, MA | reply to hdp203
call, and insist that they open a trouble ticket for the problem... if they refuse, insist on speaking to supervisor.. let us know... |
|
hdp203
join:2005-03-15
South Richmond Hill, NY
| reply to lstevens
said by lstevens :wrong, first line support is just uninformed.. mine works fine... I just called SR and ask her to verify that because I told her that some people in this forum get it to work.
After talking to someone (propably at a higher level) she said that for some people it works for some it doesn't.
How do I pass first line support and get to someone who know?
hdp. |
|
lstevens
join:2002-08-17
Brookline, MA | reply to ropeguru
no prob, I do it all the time!  |
|
ropeguru
Premium
join:2001-01-25
Bridgeport, WV
clubs: | reply to lstevens
oops.. My bad... Guess I need to put this thing in thread mode... 
--
FWD#: 223611 |
|
lstevens
join:2002-08-17
Brookline, MA
1 edit | reply to ropeguru
ropeguro, my "wrong" was not directed to you, but to the previous post that said it was a feature...I agree w/you!
(note the time, my post/ur post within 1 sec.) |
|
ropeguru
Premium
join:2001-01-25
Bridgeport, WV
clubs:
·VOIPo
| reply to lstevens
said by lstevens :wrong, first line support is just uninformed.. mine works fine... So you just proved what I wrote..
It is obviously a problem and they refuse to fix it... Might just be for this one person, but the point still stands..
--
FWD#: 223611 |
|
lstevens
join:2002-08-17
Brookline, MA | reply to hdp203
wrong, first line support is just uninformed.. mine works fine... |
|
ropeguru
Premium
join:2001-01-25
Bridgeport, WV
clubs: | reply to hdp203
That is bull... It is an issue that there is obviously a problem and they are either too lazy to fix it or just don't give a crap..
My guess is that it is both..
--
FWD#: 223611 |
|
hdp203
join:2005-03-15
South Richmond Hill, NY | reply to hdp203
just talked to a SR tech support, and she said that's a SR feature (what a crappy feature!). If your connection/gizmo goes down, callers will get busy signals, and nothing they can do about it.
hdp. |
|
hdp203
join:2005-03-15
South Richmond Hill, NY
| reply to lstevens
said by lstevens :ok, here's a potential solution: (worked for me ) 1. With the Gizmo unplugged, make some calls; if they show as "missed calls" on the Sunrocket Website, then goto step 2. Otherwise, call Sunrocket tech support and open a ticket. 2. Delete all voicemail boxes, and recreate them. This solved the problem for me. Now, calls to an unplugged Gizmo go to Voivemail . It didn't work for me. Still have the same problem after delete/recreate mail boxes. I have to call SR today.
hdp. |
|
cbrain
join:2000-05-21
Silver Spring, MD
·VoicePulse for Bus..
·Verizon FIOS
·Comcast
·Future Nine Corpor..
·VoiceStick
| reply to hdp203
SunRocket decided not to delete and rebuild my account. I discovered this when I called back this evening to check the status. My problem with this process is no one communicates with me. I've had the gizmo 3 weeks and see no positive direction toward resolving my issues. A quick scan of the SR reviews show all positive or negative experience with virtually no mixed. Has anyone with a bad start been able to get SunRocket working well? |
|
lstevens
join:2002-08-17
Brookline, MA | reply to cbrain
if the fix works, it is permanent..... |
|
cbrain
join:2000-05-21
Silver Spring, MD
·VoicePulse for Bus..
·Verizon FIOS
·Comcast
·Future Nine Corpor..
·VoiceStick
| reply to voiplover
I agree. That is why I asked them to try the account rebuild before an exchange. Also because I have the time to play today. I have had a series of problems and inconsistencies since I first set up gizmo 3 weeks ago. I think most are portal problems but the voice quality was bad my first 10 days. |
|
lstevens
join:2002-08-17
Brookline, MA | reply to voiplover
probably not (changing the Gizmo), I think deleting the account and recreating should work... |
|
voiplover
Premium
join:2004-05-28
Portsmouth, NH | reply to cbrain
I don't see how changing the gizmo would fix the problem of calls not being forwarded when the gizmo is off line???
Maybe I'm missing something??? |
|
cbrain
join:2000-05-21
Silver Spring, MD
·VoicePulse for Bus..
·Verizon FIOS
·Comcast
·Future Nine Corpor..
·VoiceStick
| reply to hdp203
Thanks for the advice. I've set up and deleted the SR voicemail many times. I ask SR support to completely delete my account and re establish everything. They agreed and even offered to send a new gizmo. I asked for them to try the rebuild today with the same gizmo. I'll let you know. |
|
hdp203
join:2005-03-15
South Richmond Hill, NY
| reply to lstevens
said by lstevens :2. Delete all voicemail boxes, and recreate them. This solved the problem for me. Now, calls to an unplugged Gizmo go to Voivemail . Is this a permanent fix or just a temporary fix until the next connect then disconnect the gizmo?
hdp. |
|
