voiplover
Premium
join:2004-05-28
Portsmouth, NH
 ·callwithus
·Axvoice
| reply to hdp203
Re: [SunRocket] Question about SR voicemail?
Strange. Very Strange. With the gizmo disconnected it forwards to the forward # if I have it programmed to. Otherwise it goes to Voice Mail.
How long did you have the gizmo disconnected for? It may take a couple of minutes for their server to realize that you are off line. I do not know.
With the gizmo on line; Does your Voice Mail pick up if you don't answer your Sunrocket line? |
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hdp203
join:2005-03-15
South Richmond Hill, NY | I disconnected my gizmo, and tested right after (30sec I guess). Let me test it again this time I will wait for a few minutes.
And yes, if I don't pickup the phone after 5 rings the call will go to voice mail.
hdp. |
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hdp203
join:2005-03-15
South Richmond Hill, NY | reply to voiplover
I tested again. Still same result (busy signal) after unplugged the Gizmo and wait for 30 minutes. |
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lstevens
join:2002-08-17
Brookline, MA | Same here....is this a feature or a bug??? |
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hdp203
join:2005-03-15
South Richmond Hill, NY | It must be a bug. I mean, how hard is it redirect a call to voicemail if the gizmo is not registered with the server or the gizmo not responding. |
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lstevens
join:2002-08-17
Brookline, MA
| ok, here's a potential solution: (worked for me  )
1. With the Gizmo unplugged, make some calls; if they show as "missed calls" on the Sunrocket Website, then goto step 2. Otherwise, call Sunrocket tech support and open a ticket.
2. Delete all voicemail boxes, and recreate them. This solved the problem for me. Now, calls to an unplugged Gizmo go to Voivemail . |
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voiplover
Premium
join:2004-05-28
Portsmouth, NH
·callwithus
·Axvoice
| said by lstevens  :ok, here's a potential solution: (worked for me ) 1. With the Gizmo unplugged, make some calls; if they show as "missed calls" on the Sunrocket Website, then goto step 2. Otherwise, call Sunrocket tech support and open a ticket. 2. Delete all voicemail boxes, and recreate them. This solved the problem for me. Now, calls to an unplugged Gizmo go to Voivemail . That makes sense. I have never done the original activation of voice mail from the phone, and my # forwards correctly and VM answers. This is a big issue for SR to take care of. I'm glad that we never did the original voice mail set up.  |
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hdp203
join:2005-03-15
South Richmond Hill, NY
| reply to lstevens
said by lstevens :2. Delete all voicemail boxes, and recreate them. This solved the problem for me. Now, calls to an unplugged Gizmo go to Voivemail . Is this a permanent fix or just a temporary fix until the next connect then disconnect the gizmo?
hdp. |
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hdp203
join:2005-03-15
South Richmond Hill, NY
| reply to lstevens
said by lstevens :ok, here's a potential solution: (worked for me ) 1. With the Gizmo unplugged, make some calls; if they show as "missed calls" on the Sunrocket Website, then goto step 2. Otherwise, call Sunrocket tech support and open a ticket. 2. Delete all voicemail boxes, and recreate them. This solved the problem for me. Now, calls to an unplugged Gizmo go to Voivemail . It didn't work for me. Still have the same problem after delete/recreate mail boxes. I have to call SR today.
hdp. |
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