Im Listening
join:2005-05-19
Toronto, ON
1 edit | please provide constructive feedback- Bell CPE
Hello All,
Employees at Bell are constantly monitoring the forums and developing our products based on the issues and feedback in this Forum. However like any business we are somewhat constrained by timelines and due process, so please forgive us for the perception that we do not react to Customer feedback.
We would greatly appreciate your feedback for product development in a constructive manner.
If you have feedback on a specific Modem/Gateway Bell offers and you believe that Sympatico should fix or develop it please post here!!!
All feedback is welcome, however try to keep it positive as it tends to create a lot better results, as oppose to putting the Sympatico employees in a defensive mindset.
Also please understand we do have a significant amount of subscribers with a significant range of technical knowledge and we try to satisfy them all with our products.
Thank you in advance. |
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modan
join:2003-09-12
canada
| I'm pissed off right now.
First I was downgraded because of distance. Accepted that and have been using it for a while with lower speed. Now I'm having problems with high ping and the tech says there's nothing they can do, everything looks fine from there end and I'm not on interleave.  |
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Sean
The Great Divide
join:2004-01-23
Richmond Hil
 ·Bell Sympatico
| reply to Im Listening
Well, if you are who you say you are, then here's some constructive feedback.
Bell's being trampled by the competition. 2.5 Mbps vs 5 Mbps? 4.3 Mbps vs 10 Mbps? While I agree Bell sticks to their word when they say "unlimited" (which is great), the speeds a bit of a turnoff.
Why don't you advertise a 6 Mbps "where available" and 8 Mbps "where available" package? If you sign up for HSE, then you get synced at the highest possible rate you can handle, up till 6 Mbps. Same thing with HSU, except up till 8 Mbps.
I understand not everyone can handle that speed, but that's why you advertise "WHERE AVAILABLE," and make it visible. Not some * sign then in size 4 font say "where available." That way, people won't be angry.
Plus, it shouldn't be a problem. You guys are putting those remote DSLAMs and OPI DSLAMs out there, aren't you? So why wait? |
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starlndn
Premium
join:2004-03-08 | reply to Im Listening
Fix the DNS issues? Right now I have to click a link several times before it is "found". Read this forum for more on this problem. It really does need to be addressed. |
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mau108
Mau
Premium
join:2001-10-07
Thornhill, ON
clubs: | reply to Im Listening
I agree with Sean, a speed increase is a must!
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www.djmau108.com |
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Glen1
These Are The Good Ol' Days.
Premium,MVM
join:2002-05-24
GTA Canada
·Bell Sympatico
| reply to Im Listening
Until the hardware is upgraded...why not allow some customers to pay a "premium" and get the 8 Meg synch rate. You could also include a 6.5 Meg synch rate for those who can handle it. I suppose a price of $69.95 would be appropriate for the 8 Meg and say $59.95 for the 6.5 Meg synch level. This is just until the new hardware is up and running in most areas.
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My Canada includes Quebec. |
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MacGyver
Aug 18 Goodbye Bell
Premium,ExMod 2003-05
join:2001-10-14
Orleans, ON | reply to Im Listening
Fix the DNS servers! 'nuff said. |
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Chainzz
Aka Snippy
join:2004-07-26
Amherstburg, ON | upgrade remote area's as well. Parents still live 2 houses away from a neighbour that can get DSL and they can't.
--
Truth has one destination, But many paths! |
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hse
High Speed Edition
Premium
join:2003-10-25
ON, Canada | reply to Im Listening
Definitely work on getting everyone 3mb capable. |
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aliantrocks
@aliant.net
| reply to Im Listening
Rogers is gonna romp u guys come fall when we do our new speed rollout.....
Also it has been suggested that you may want to stop putting bell firmware on routers and modems, and instead keep the firmware that is there and already functioning. |
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Doci
Toothless Fairy
join:2003-02-01 | reply to Im Listening
How about not bastardizing the firmware on the modems?
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My freedom is a debt to Hitler. |
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whatever8
-Mike-
Premium
join:2003-10-01
Canada
clubs:
| reply to aliantrocks
said by aliantrocks:
Rogers is gonna romp u guys come fall when we do our new speed rollout..... Keep dreaming. Uber speed isn't worth much if there is a limit to how much you can download. Get rid of the caps and then possibly...
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i\am/canadian |
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Destiny1
join:2005-05-15
Perth, ON
| Yes...stop changing the firmware...causing more trouble with the equipment than its worth. How many tech calls does Bell get in a day (excluding my 10 or 12) because the equipment dosent work? You are seeing now the change in firmware could be responsible for the DMZ on the 6520 not functioning...that's gotta tell you something and that your latest model on the market. Works great til Bell get their hands on it and reconfigures it to death. |
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Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
clubs:
| reply to Chainzz
said by Chainzz  :upgrade remote area's as well. Parents still live 2 houses away from a neighbour that can get DSL and they can't. That's always going to be a problem. What is the figure? 50% of Bell loops will never support DSL due to distance or Bridge Taps or Load Coils plus combinations of the three.
»DSL FAQ »My neighbor has DSL, why don't I?
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What’s the point of owning a supercar if you can’t scare yourself stupid from time to time? |
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no one 99
@sympatico.ca
| reply to Im Listening
- Please fix the DNS issue.
- Be open and honest with your customers. If you're using packet shaping software to throttle certain protocols INFORM us about it!
- Allow customers to use their own modem instead of forcing them to rent yours.
- Please change your call center mentality. When customers call in for help, we don't want to talk to a pushy salesperson trying to sell us useless crap we don't need. Your company routinely takes advantage of naive people who, after speaking to one of your salespeople, are convinced they need your firewall or antivirus service. Please train your staff appropriately so that they can properly assist customers. And while you're at it, tell managment to treat them with at least a little respect.
Thank you. |
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HiVolt
Premium
join:2000-12-28
Toronto, ON
clubs:
·TekSavvy Solutions..
·Bell Sympatico
| said by no one 99:
- Please fix the DNS issue.
- Be open and honest with your customers. If you're using packet shaping software to throttle certain protocols INFORM us about it!
- Allow customers to use their own modem instead of forcing them to rent yours.
- Please change your call center mentality. When customers call in for help, we don't want to talk to a pushy salesperson trying to sell us useless crap we don't need. Your company routinely takes advantage of naive people who, after speaking to one of your salespeople, are convinced they need your firewall or antivirus service. Please train your staff appropriately so that they can properly assist customers. And while you're at it, tell managment to treat them with at least a little respect.
Thank you.
Amen to that.
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}·.¸¸.·´¯`·.¸¸.·´¯`·.¸¸.·´¯`·.¸¸.·´¯`·.¸¸.·´¯`·.¸¸.·´¯`·.¸¸.·´ |
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lawrence171
Evilly Yours - Evilness
join:2001-12-24
Canada | reply to Im Listening
If you are who you claim to be, please apply for a VIP status. |
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MacGyver
Aug 18 Goodbye Bell
Premium,ExMod 2003-05
join:2001-10-14
Orleans, ON | reply to Im Listening
This news article from a month ago explains it quite well: »Top 10 Broadband Industry Gripes
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There is no limit to what one can do, so long as they don't mind who takes the credit. |
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TigerLord
Resident Pentaxian
Premium,Mod
join:2002-06-09
Chicoutimi | reply to Im Listening
Maybe upgrading remote areas so that I could sync at least at 3mbit ? |
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salan
join:2004-10-04
Canada
| reply to Im Listening
Hi. Currently im on YaCrap! Rogers. I would IMMEDIATELY switch to Bell when and if-
1. I am able to get full 3mpbs in my area (Terry Fox and Eglinton in Mississauga, ON)
2. Bell (re?)introduces newsgroups (giganews piggyback like rogers does will be fine) which contains binaries + text groups, and if caps needed, like this: 50kb/sec per thread for 3 threads with a full bitcap of 30gb (only newsgroups) per month. |
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