cbrain
join:2000-05-21
Silver Spring, MD
 ·VoicePulse for Bus..
 ·Verizon FIOS
 ·Comcast
·Future Nine Corpor..
·VoiceStick
| reply to cbrain
Re: LNP - Packet8 to SunRocket sucess
My number was ported over a week ago and everything is working well. Not a single report of a missed call. I love the quality and quick connections.
My Packet8 login is closed and FWD to P8 rings busy. Anyone with Packet8 willing to call my number? This is the only additional test I can think of. Please PM me. |
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raderator
join:2003-07-22
Conklin, NY | reply to cbrain
So they don't want the DTA-310 back? I just cancelled via email after 14 months and they said to send the DTA back or they would bill me $75. Maybe I should call them. |
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cbrain
join:2000-05-21
Silver Spring, MD
·VoicePulse for Bus..
·Verizon FIOS
·Comcast
·Future Nine Corpor..
·VoiceStick
| said by raderator  :So they don't want the DTA-310 back? I just cancelled via email after 14 months and they said to send the DTA back or they would bill me $75. Maybe I should call them. Both reps looked at my account and said I had no obligation to return the DTA. I started in August 2003. The terms have changed many times. Call them and see.
I did determine, with the help of BBR members, that calls from Packet8 to my ported number do not work. The calls do not ring my phone and get a busy signal on the callers end. I informed both Packet8 and SunRocket. I think it’s a routing issue on P8’s network. Anyone have any ideas? |
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raderator
join:2003-07-22
Conklin, NY
·PHONE POWER
| said by cbrain :said by raderator :So they don't want the DTA-310 back? I just cancelled via email after 14 months and they said to send the DTA back or they would bill me $75. Maybe I should call them. Both reps looked at my account and said I had no obligation to return the DTA. I started in August 2003. The terms have changed many times. Call them and see. I did determine, with the help of BBR members, that calls from Packet8 to my ported number do not work. The calls do not ring my phone and get a busy signal on the callers end. I informed both Packet8 and SunRocket. I think it’s a routing issue on P8’s network. Anyone have any ideas? Just called P8 and quickly got a nice American girl who said I didn't have to send it back. Actually, that was the first time I've ever called them. I always did everything thru e-mail or came here to find out if there was an outage. |
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cbrain
join:2000-05-21
Silver Spring, MD
·VoicePulse for Bus..
·Verizon FIOS
·Comcast
·Future Nine Corpor..
·VoiceStick
| said by raderator :So they don't want the DTA-310 back? I just cancelled via email after 14 months and they said to send the DTA back or they would bill me $75. Maybe I should call them. said by raderator :Just called P8 and quickly got a nice American girl who said I didn't have to send it back. Actually, that was the first time I've ever called them. I always did everything thru e-mail or came here to find out if there was an outage. I doubt Packet8 will ever receive an award for efficiency or follow through, but I never found them to be malicious. Just make sure to follow up with an email confirming your conversation.
Packet8 bills through the end of the month regardless of when you cancel. |
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Liz
join:2000-06-24
Potomac, MD
·Verizon FIOS
| said by cbrain : ... I doubt Packet8 will ever receive an award for efficiency or follow through, but I never found them to be malicious. Just make sure to follow up with an email confirming your conversation. ... »[Packet8] Ported to SR and re-assigned the same number |
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cbrain
join:2000-05-21
Silver Spring, MD
·VoicePulse for Bus..
·Verizon FIOS
·Comcast
·Future Nine Corpor..
·VoiceStick
| reply to cbrain
It has now been 3 weeks since my number was ported from Packet8 to SunRocket. Callers from Packet8 still can not be connected to my number. All other incoming calls work well. Last week Packet8 assigned this same number to a new customer.
»[Packet8] Ported to SR and re-assigned the same number |
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