georger2
join:2001-03-23
Cary, IL
| Save a Phone Call
Save a phonecall and hold time to discontinue service.
below is the form they e-mail you that you MUST fill out
and return to cancel.
Dear Subscriber,
Thank you for contacting DIRECTV BROADBAND; as your DSL provider we
appreciate you as a customer. If you still wish to disconnect your service,
please complete this form and submit it one of the following ways:
(Remember: We can not begin to start the disconnect process until we receive
this form.)
Fax: (408) 777-1451
Via Email: disconnect@bb.directv.com
Name on account:
DSL Phone Number:
Service Address:
Date to Authorize Disconnect:
Phone Carrier:
Please check the following reasons why you are canceling your service to
assist us in processing your request and servicing other DIRECTV DSL
customers.
Service Performance:
Competitive Offering:
Customer Service:
Feature Dissatisfaction:
Net Performance
Cable
Tech Support
Web Hosting
Latency
Satellite
Billing
E-mail
Packet Loss
Dial Up
Provisioning
Gateway
Reliability
Wireless
PC Incompatible
News Server
Sync
Phone Package
Migration
Business Upgrade
Moving:
Sales:
Took too long to install:
Placed new order
Sales Misrepresentation
Out of Service Area
Technically not feasible:
New Address:
A few reminders:
1) Because the order and provisioning process can be lengthy, we wish to
remind you that once your service is disconnected, a decision to reconnect
will require that you start the process over again from the beginning.
2) If you have signed up for DIRECTV DSL Service under an annual contract,
and you are terminating that contract prematurely, you will be subject to a
$199.00 cancellation fee (as stated in the contract).
3) Within 7-10 days after the disconnect, you will receive an air bill to
return the DIRECTV DSL Gateway. Failure to return the DIRECTV DSL Gateway
within 30 days of disconnect will result in a $499.00 lost Gateway fee.
Replying to this email will serve as your official request to disconnect
DIRECTV DSL Service. Please note that your DIRECTV DSL account will remain
active and billable until we receive this email authorization to disconnect
your service. This request is null and void 5 days after it's original sent
date.
(put your e-mail address here) |
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bmn
? ? ?
Premium,ExMod 2003-06
join:2001-03-15
hiatus | When did DirecTVDSL start doing annual contracts ? |
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superchaos
join:2000-09-18
Corona, CA | Must in that month-to-month portion of the contract that they can change it whenever they see fit.
Probably just a "cover all" statement.
--
The only perfect science is hind-sight. |
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midniteangel
join:2001-05-08
Harrisburg, PA | I think that Telocity used to about a year and a half ago ,but whats the chances of getting someone where the annual contract was still in effect after that long ... |
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