IGGY
No Guru Just Here To Help
Premium,MVM
join:2001-03-30
Chatham, IL
1 edit | reply to IGGY
Re: New 6412 DVR
I think we spoke with someone at the Springfield, IL office tonight. The person stated they were expecting a shipment from Motorola. But that he didn't know when they would be coming in. He stated he was aware that some customers had already received the new DVR dual tuner cable box. So once again it's a case of the right hand not knowing what the left is doing. And yet another shining example of upper management and IT not letting those on the frontlines know what the game plan is. Great way to have customers upset and irate on the phone.
"but "real soon now"
From previous years of experience with comments like that. This could mean tomorrow or a year from now.:D
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