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Forums » Selected ISP Support » DSL Extreme » New pricing for new customers only ?
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DSLExtreme Web Mail down? »
« whats wrong with my westell?  

djrobx

join:2000-05-31
Valencia, CA
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Re: New pricing for new customers only ?

quote:
After all they don't appreciate my business, or they wouldn't be offering new customers faster service for less than I'm/we're paying. People really should make an effort not to support companies that have these types of policies.
I share your distaste with these "new customer" deals. But, d_l See Profile posted the underlying details from SBC. It's there in black and white, DSLX doesn't have much choice but to follow it. I would hate to stop supporting a good ISP like DSLExtreme just because the 800 lb gorilla that they depend on has a policy that discourages long-term business. I'm concerned enough as it is with the microscopic margin they have on that $14.95 deal. DSLX certainly should not be losing money on customers just to retain them. If they start doing that it won't be long before service degrades or the ILECs are our only choice.
--
\\ROB - a part of the SCB local network
permalink · 2005-06-09 11:43:34 · Print · Reply to this
bbqsoup

join:2003-01-02
San Jose, CA

Re: New pricing for new customers only ?

I'm thinking of downgrading my line (1500/3000) and like to stay with DSLextreme but with the "new customers only" packages and SBC is doing the $14.95, it's tough.

I like to support dslextreme too but $50 fee to downgrade and not much more...
permalink · 2005-06-13 12:33:17 · Reply to this
bbqsoup

join:2003-01-02
San Jose, CA

$24.95 plan for downgrade.

Ok.. I looked at DSLXxtreme new plan for upgrading existing customers and it has $24.95 for 384-1500 plan with dynamic IP and eventhough it has $50 fee, the next page says "Free".

Currently I have 2 static IPs and pay around $58/month, if I choose to downgrade to the dynamic route, will there be downtime? Would I be sent a new modem since I've been using my own modem since I signed up more than 2 years ago.

Still $10/month more than SBC
permalink · 2005-06-13 20:15:34 · Print · Reply to this

dslx_gm
Premium,VIP
join:2002-12-26
Winnetka, CA

Re: $24.95 plan for downgrade.

bbqsoup -

I sent you an IM answering some of your questions earlier today. Please follow up with me via IM on through this site.

Thanks,
George
--
Will work for reviews.
permalink · 2005-06-13 20:38:32 · Reply to this
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« whats wrong with my westell?  

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