archonixm
join:2003-05-25
Malaysia
edit:
June 10th, @05:22AM
|  How to solve high ping problem to tm.net.my?
I've been suffering this for almost 8 months since the free upgrade of 384 ot 512 and 512 to 1mb.
My connection has a really high ping problem and probably higher then a 56k users.
See this screenshot and can somebody help me how to solve this?
The ping only will be back to normal when its 3am to 10am in the morning and then back to sky high rise again. ZZZzzzzzz
BTW I'm not downloading anything while pinging the addresses and I'm sync at 1024/384. |
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lxwong
join:2004-03-28
Malaysia
| I am having the same problem and have been suffering in silence. I dont think theres anything anyone can do cos Tmnet is practically a monopoly and as long as the thing works they are not gonna give a damn whether its slower than a 28k modem.
Welcome to the mutimedia supercorridor or Malaysia boleh......... whichever you fancy.......
 |
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Zola
Where Is The Love?
join:2003-11-07
| reply to archonixm
I think you better log a report to TM, because pinging local host should not give you such high ping.
Here is my ping from Penang:-
-----------------------------------------------------
C:\>ping tm.net.my
Pinging tm.net.my [202.71.97.48] with 32 bytes of data:
Reply from 202.71.97.48: bytes=32 time=34ms TTL=119
Reply from 202.71.97.48: bytes=32 time=32ms TTL=119
Reply from 202.71.97.48: bytes=32 time=35ms TTL=119
Reply from 202.71.97.48: bytes=32 time=33ms TTL=119
Ping statistics for 202.71.97.48:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 32ms, Maximum = 35ms, Average = 33ms
-----------------------------------------------------
If you get high ping to local site, I can't imagine how's your ping to oversea's sites. 
Try to connect directly from the phone jack on the wall, this is to check whether the cable wiring causing the high ping.
Good luck.
--
»www.sapiensbryan.com -- Latest IT Breaking News & Information |
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Alpha_Tay
join:2003-04-30
Malaysia | reply to archonixm
think the dslam overloaded, as u say only midnight the problem gone coz lesser users that day?
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archonixm
join:2003-05-25
Malaysia
| Last time it was from 12pm to 8pm, then change to 3am to 10am , well I dont know why, just now i got good connection from 7pm to 11pm. Zzzzzzzzzzzzzzz I can't play CS nemore, looks like my money is wasted buying original game but can't play at all. NO CS:Source, BF2, No NO NO for me!!! Damn. I wish they gave me a half rebate for my bills every month coz they oversold their bandwith!! |
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p4r4g0n
Tanstaafl
Premium
join:2003-06-24
Malaysia | reply to archonixm
Did you re-tweak the connection after the upgrade? Changes in b/width may require some changes to re-optimise the connection. |
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archonixm
join:2003-05-25
Malaysia | I never tweaked my connection before. And this is a new install of Win XP, so impossible to have a tweaked connection unless Win XP tweaked it itself. |
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Zola
Where Is The Love?
join:2003-11-07
| Why not give the »/tweaks test a shot, and see if anything improved after the test.
Try play around with the MTU and RWIN values, see any difference on speed. 
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»www.sapiensbryan.com -- Latest IT Breaking News & Information |
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archonixm
join:2003-05-25
Malaysia | Well it says here.........
Tweaking will not fix
Packet loss
Multiplayer games over UDP
Your ping time
Regular PC freezes
Inherited hair loss
I cant load the java applet, I'll try later. |
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lxwong
join:2004-03-28
Malaysia
| reply to Zola
said by Zola  :I think you better log a report to TM, because pinging local host should not give you such high ping. Its quite pointless to complain cos they will ask you to check your pc....your phone line.....your modem......your splitter......you guessed it, the problem lies on your end.....TMNet can do no wrong! |
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archonixm
join:2003-05-25
Malaysia | I've tried report it once before, they said my comp is the coz of the problem, they ask me to do defrag first......I was like ZZZZZZZZZZZzzzzzzz, I guess they know nothing about network!!! |
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Zola
Where Is The Love?
join:2003-11-07
| reply to archonixm
said by archonixm :Well it says here......... Tweaking will not fix Packet loss Multiplayer games over UDP Your ping time Regular PC freezes Inherited hair loss Opss.. I was refering to improve your speed through the tweak.
said by archonixm :they ask me to do defrag first I do not see any relationship between high ping and defrag.
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»www.sapiensbryan.com -- Latest IT Breaking News & Information |
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archonixm
join:2003-05-25
Malaysia | That's y i said before its pointless to talk to them. They wont be able to help me, I dont know, Maybe I have to talk to one of their technician or engineer. Anybody got some inside line? |
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archonixm
join:2003-05-25
Malaysia
| I've tested out some cc yesterday and find out their IP is 218.111 which I was never to get onto and their ping is low 20ms.
Hmmm looks like their on new DSLAM at my place and each DSLAM have their own connection. I thought it was shared among all the DSLAM, I have somehow let me jump to new DSLAM LoL. |
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kiokyau
join:2002-08-28
Malaysia | reply to archonixm
I think those cc are using the enterprise Streamyx which has a fixed IP, thats why you are never able to get thos IPs.. |
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archonixm
join:2003-05-25
Malaysia | Hmm means I cannot get. If this still continue until July, better I terminate my streamyx. Damn TMnut. |
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XEQtor
Wanna See My 8 Boobies?
join:2003-02-20
52100
 ·Streamyx
| TM Monopoly, TM no use, they ask me to defrag first. If we continue to accept such ideals then good for you guys. YOU DESERVE whatever ping times you got.
Can we at least try to prod and push them? Yes, they do get away with a lot of things but certain basic stuffs, we shdnt let them get away from.
lxwong , lu boleh!
They say do defrag. Next time tell them: Dah! What do they tell you next? Virus? Dah check, nada! Any nonsensical stuffs fr them, dah. Let them know I'm doing ping from MS-DOS. I'm not running anything, just ping, and I get so high times. What do they say?
Also, let them know "I've spoken to networking guys and they think your DSLAM is congested. Ya kah?". Can you pls come and check for me? Can I have a report number for this case? I reported this 5 times already but got no report number and must start all over each time. Boring lah. Frust lah.
You may be unlucky to be sharing the same DSLAM with high b/w users (corporate, etc). Too few SOHO users to warrant a separate DSLAM box? I dunno, I'm speculating. But at least, try to get a reasonable answer from TM instead of just branding them and calling them names.
How can "Malaysia Boleh" when Orang Malaysia sendiri tak boleh?
Good luck.
XEQ. |
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archonixm
join:2003-05-25
Malaysia
edit:
June 16th, @04:50PM
| Now customer pulak kena blame?
Here is my recent complain via email
As stated in the email, I already said Ping to tm.net.my(local site). But he reply tellling me problem at international site. Really drive me crazy.
Pelanggan yang dihormati XXxxx Xxxxxx,
Terima kasih kerana menghantar e-mel kepada pihak kami. Kami memohon maaf diatas kelewatan membalas e-mail ini.
Merujuk kepada masalah sambungan internet yang perlahan, harap maklum bahawa perkhidmatan Internet TM Net sedang menghadapi masalah yang disebabkan oleh kerosakan yang berlaku terhadap sambungan antarabangsa ke Singapura, Hong Kong, China, Korea, Jepun, Thailand dan Amerika Syarikat. Semua pengguna Internet di seluruh Malaysia menghadapi masalah yang sama yang berpunca daripada kerosakan tersebut.
Penyedia antarabangsa masih lagi melakukan kerja-kerja pembaikpulihan secara berperingkat dan kami akan membuat pengumuman sebaik sahaja perkhidmatan kami pulih seperti sediakala. Sila rujuk pengumuman terkini melalui laman web kami, »www.tm.net.my/html/news.cfm? type=News. Walaubagaimanapun, kami tidak dapat memberitahu pengguna tempoh masa yang sebenar bagi masalah ini akan pulih sepenuhnya.
Pihak TM Net Sdn Bhd memohon maaf di atas segala kesulitan yang berlaku, tetapi dalam masa yang sama kami memberi jaminan kepada semua pengguna bahawa kami sedang menjalankan kerja-kerja pembaikpulihan yang sepatutnya untuk mengatasi masalah ini dengan kadar segera.
Kami mencadangkan agar anda menghubungi bahagian bil di talian 1-300-88-9515 dan tekan pilihan 2 untuk mendapatkan bantuan selanjutnya mengenai pelarasaan bil anda.
Kami berharap penjelasan tersebut dapat membantu encik.
Sekiranya terdapat sebarang pertanyaan, sila hubungi kami di talian 1-300-88-9515 atau e-mel streamyx@tm.net.my.
Terima kasih.
Sekian,
Anitha Devi Patmanathan
Customer Care Support, CRM
TM Net Sdn. Bhd.
Website: »isp.tm.net.my
(ICOMS#135192-47628 ONYX#3438712)
-----Original Message-----
From: xxxxxx@streamyx.com
Sent: Friday, June 03, 2005 4:06 PM
To: streamyx@tm.net.my
Subject: Ping tinggi
***********************
This e-mail was scanned by TM Net E-Mail Virus Shield.
***********************
Saya disini ingin memaklumkan pihak tuan bahawa connection di tempat saya (xxxxxxxx,Perak)no talian
05-xxxxxxx akaun ID xxxxxx mempunyai ping yang sangat tinggi walaupun talian sedang tidak digunakan untuk download/upload.
Ia memberi masalah kepada saya untuk bermain online games kerana ping adalah tinggi. Saya merasakan ia adalah berpunca daripada DSLAM di Teluk Intan sendiri kerana apabila saya "ping tm.net.my" dan "ping 219.93.218.177" ia memberi masalah response yang sangat tinggi. Disini saya lampirkan ping result saya dlm bentuk teks dan juga screenshot.
Sepatutnya saya hanya mendapat result sebanyak 20-30ms sahaja tetapi disini ia menunjukkan 170-200ms. Masalah ini bermula sejak bulan november tahun lepas. Bayangkanlah saya telah menghadapi masalah ini selama 8 bulan. Diharap tuan/puan dapat menyelesaikan masalah ini secepat mungkin ataupun dapat memberi rebat terhadap saya. |
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archonixm
join:2003-05-25
Malaysia
| I reply the email above again with this :
Saya telah mencuba menggunakan internet di sebuah cyber cafe di Teluk Intan dan tidak mendapat masalah yang sedang saya hadapi ini. Di sini ingin saya tekankan bahawa masalah saya adalah berkaitan sambungan didalam Malaysia, bukan luar negara, jadi saya tidak faham mengapa sambungan antarabangsa yang ralat boleh membawa kesan kepada sambungan dalaman. Saya menghadapi masalah sambungan di dalam negara bukan di luar negara. Saya telah melampirkan keputusan ping ke tm.net.my yang mana tm.net.my adalah TMnet sendiri di dalam Malaysia, bukan di luar negara. Di harap pihak Tuan dapat menyelesaikan masalah saya dengan secepat mungkin.
And they replied with:
Subject Acknowledgement
Dear Valued Customer,
We have received your e-mail and will revert to you the soonest.
Regards,
Customer Care Support
TM Net Sdn. Bhd.
Hotline 1300-88-9515
Website www.tm.net.my
I Dunno what they means by acknoledgement. |
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p4r4g0n
Tanstaafl
Premium
join:2003-06-24
Malaysia | reply to archonixm
I find calling works better than e-mail for troubleshooting |
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