cbrain
join:2000-05-21
Silver Spring, MD
 ·VoicePulse for Bus..
 ·Verizon FIOS
 ·Comcast
·Future Nine Corpor..
·VoiceStick
·Packet8
|  [Packet8] Ported to SR and re-assigned the same number
Packet8 ported to SunRocket the number I used on their network from 8-2003 to 5-2005. This week the same number was re-assigned to a new Packet8 customer. If you dial this number from Verizon, SunRocket or most carriers, it rings my new SunRocket line. This same number dialed from Packet8, or from FWD with the P8 prefix rings the new P8 customer.
My porting experience - »LNP - Packet8 to SunRocket sucess
Perhaps I brought this on myself by anticipating a problem and alerting them to the possibility. After the port I called twice to get the account cancelled. I had Packet8 members test the number and determined it did not route internal calls to my number to SunRocket. I opened a ticket with both Packet8 and SunRocket and followed up with both. Today a BBR member checked the number and reached the new Packet8 customer. I then called from FWD and spoke with them.
I gotta give Packet8 credit for consistency.  |
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joako
Premium
join:2000-09-07
/dev/null
·AT&T U-Verse
| Re: [Packet8] Ported to SR and re-assigned the sam
The BBR member checked the number from a landline or P8 number?
Has this happened to other people? I think what happened is that when you terminated P8 service they still expected the number to be in their pool and assigned it to a new customer....
--
Interpol and Deutsche Bank,
FBI and Scotland yard,
CIA and KGB,
control the data, memory. |
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nedved2000
join:2001-06-28
Spring Valley, NY | reply to cbrain
Re: [Packet8] Ported to SR and re-assigned the same number
oh man, this is giving me a bad feeling. i requested that my packet8 number be ported over to sunrocket after seeing your success thread. |
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rizzo2dial
Premium
join:2004-08-05
| reply to cbrain
From an LNP perspective, SR ported your number from P8 (actually Level3, P8's CLEC). P8 did not port your number to SR.
Per P8's TOS, numbers they assigned you aren't supposed to be portable. You obviously succeeded, but now they've fubared things on their end.
You may want to contact Level3's LNP helpdesk to try and get this mess resolved. The P8 LNP support group members are, in my experience, overwhelmed, overworked and in some cases incompetent.
See this thread for Level3's LNP Support contact info:
»[Packet8] LNP Problems
(scroll down about half way for my post).
Rizzo |
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meb
join:2002-12-12
Potomac, MD
| reply to cbrain
said by cbrain  :This morning my line was still working before I disconnected the DTA. I checked the portal and not only found it active, I had a June bill. After a long hold listening to a recording as to how they were going to serve me, I spoke with a friendly rep. She saw the notes on my call but the account had not been closed. She needed to speak with Saturday's rep before she could finish the job. She finally confirmed the account would be closed, no money due and I did not need to return the equipment. A short time later I received an email confirmation and my login is now dead. On top of Packet8's expected screw ups, they sure didn't allow much time before assigning the number to a new victim. Don't the phone companies wait a year? |
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cbrain
join:2000-05-21
Silver Spring, MD
·VoicePulse for Bus..
·Verizon FIOS
·Comcast
·Future Nine Corpor..
·VoiceStick
·Packet8
| reply to joako
Re: [Packet8] Ported to SR and re-assigned the sam
said by joako :The BBR member checked the number from a landline or P8 number? Has this happened to other people? I think what happened is that when you terminated P8 service they still expected the number to be in their pool and assigned it to a new customer.... The BBR member called from a P8 number and I then spoke with this new P8 customer from FWD. A great introduction to the world of VoIP for them.
I called P8 to follow up. After checking the records, P8 attempted to tell me the problem was caused by my cancelling P8 before the LNP was complete. I was able to correct him with the date and time the LNP went live, my first P8 cancellation with confirmation and my second P8 cancellation - this time including a P8 confirm memo with cancellation number. Unable to refute this he promptly put me on extended hold. He got back on the line, apologized for the problem, said he would... tomorrow... attempt to ... the check is in the mail...
I guess Packet8 is striving to provide the same level of service and efficiency the ILEC's made popular. |
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Cliff
join:2002-02-27
Gaithersburg, MD | Never enough time to do it right. Always time to do it over. |
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RockyBB
Premium
join:2005-01-31
Longmont, CO
| reply to rizzo2dial
this is completely P8's problem. nothing to do with Level 3. P8's softswitch was not programmed to recognize the OP's # as an external number, as opposed to an internal number. The fact that calls from outside P8 get to the right place, while calls originally processed by P8 (or sent directly to P8) get to the wrong place, means that P8's translations are "fubared." When P8 modifies their translations to send calls for the OP's # to their off-net carriers, then all will be well. The poor sucker that was assigned the OP's # will have to get a new number from P8. |
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nedved2000
join:2001-06-28
Spring Valley, NY | im just wondering, i heard that lingo uses level 3 also just as packet8 does. does that mean that people calling from lingo wont get through too? |
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RockyBB
Premium
join:2005-01-31
Longmont, CO
| if my theory is correct, that the problem is that P8 did not update the translations in their softswitch, then there should be no issue from Lingo or from any other carrier.
Since you have recently migrated from P8, I would rest easy, this can't possibly happen to everyone, as we would have heard about it long before, and P8 would have developed a procedure to "plug the leak" as it impacts new subscribers and creates rework. Methinks it was just a one-off... |
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cbrain
join:2000-05-21
Silver Spring, MD
·VoicePulse for Bus..
·Verizon FIOS
·Comcast
·Future Nine Corpor..
·VoiceStick
·Packet8
| said by RockyBB :if my theory is correct, that the problem is that P8 did not update the translations in their softswitch, then there should be no issue from Lingo or from any other carrier. ... I think you are right. I was checking the status of P8 calls to my number. I called Packet8 2 times between 6-3 and 6-12 and told them this. The second tech tried to pass it off as a SunRocket issue. Now a new customer knows Packet8 efficiency. |
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digiblur
Got Sipura?
Premium
join:2002-06-03
Louisiana
| reply to cbrain
I hate to laugh but this is quite funny. Definately Packet8's fault. I doubt their system was setup to handle numbers that were "taken" from them. Once your account was cancelled the number just automatically went back into their pool. I bet this really screws up any kind of routing tables for them.
--
FWD#64466(6PM-11PM GMT-5)
»[Sipura] Make your Sipura Speak! - GetSipura Guide
Drop me a PM if you'd like a custom Samurize plugin for your device. |
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cbrain
join:2000-05-21
Silver Spring, MD
·VoicePulse for Bus..
·Verizon FIOS
·Comcast
·Future Nine Corpor..
·VoiceStick
·Packet8
| said by digiblur :I hate to laugh but this is quite funny. Definately Packet8's fault. I doubt their system was setup to handle numbers that were "taken" from them. Once your account was cancelled the number just automatically went back into their pool. I bet this really screws up any kind of routing tables for them. If I wasn't so busy saving money on VoIP, I'd be earning more than enough to pay for POTS. You got to laugh. I guess it's too much to expect a phone company to handle phone numbers.
I just tried my number from FWD with P8's prefix. Seems to be dead. Last evening I got the new customer. I'll ask some P8 users to try. Think they will get me? |
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joako
Premium
join:2000-09-07
/dev/null
1 edit | reply to cbrain
No.
This is Packet8's revenge for porting your number. Unless your phone number is 911, noone is going to do anything about it. |
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cbrain
join:2000-05-21
Silver Spring, MD
·VoicePulse for Bus..
·Verizon FIOS
·Comcast
·Future Nine Corpor..
·VoiceStick
·Packet8
| said by joako :This is Packet8's revenge for porting your number. Unless your phone number is 911, noone is going to do anything about it. It does seem like that.
This morning I connected with a Packet8 tech that understood the problem. He emailed his routing people to delete this number from P8's database. I think it was just a matter of tech shopping. |
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cbrain
join:2000-05-21
Silver Spring, MD
·VoicePulse for Bus..
·Verizon FIOS
·Comcast
·Future Nine Corpor..
·VoiceStick
·Packet8
| reply to cbrain
Re: [Packet8] Ported to SR and re-assigned the same number
SunRocket called me this morning to follow up on the open ticket. They reported the number was working from everywhere but Packet8 and they made contact. I got a P8 subscriber to determine the line still didn't work. I then called the SunRocket rep back on the direct line she gave me. She just called me back to report Packet8 said to have a Packet8 user call in to report the problem.
Sounds like a put off to me. Is it any wonder P8 makes people so crazy. How many new Packet8 customers may be assigned this number before they decide to fix things? Does it take less time or effort for Packet8 to fix a problem as it ages?
Remember events since they closed my account-
1. Packet8 opened a ticket.
2. P8 told me to have SunRocket call.
3. P8 assigned this number to a new customer.
4. P8 disconnected this number from the new customer
5. Seemingly able P8 tech told me he would have the number removed from database.
6. Packet8 tells SunRocket to pass the problem off on an innocent P8 customer.
Maybe I'll give up and simply list my number from here on as ###-###-#### except from Packet8. |
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RockyBB
Premium
join:2005-01-31
Longmont, CO | Re: [Packet8] Ported to SR and re-assigned the sam
Do you have to call the FCC to report a violation on its rules for number portability? That P8 has not fixed it yet, seems to be an indication of their intent not to fix it.... |
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cbrain
join:2000-05-21
Silver Spring, MD | I was thinking more of voicemail ...
press 1 for the Packet8 user of this number
press 2 for the SunRocket user of this number
press 3 to reach the company responsible for this comedy |
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Duckbacker
join:2005-06-16
Nesconset, NY | You can take comfort in the thought that this will never happen again. If you decide to change providers again, Sunrocket will not port your number. It's not that they refuse, they just ignore the requests. |
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georgepan
join:2005-05-09
Wesley Chapel, FL | reply to cbrain
Re: [Packet8] Ported to SR and re-assigned the same number
Duckbacker-
This is getting silly. This thread deals with packet 8s mishaps porting a number TO Sunrocket.
A bashing rampage trying to turn the thread away from its intent is unfortunate. |
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