drake
drizzy
Premium,MVM
join:2002-06-10
Brooklyn, NY
 ·Optimum Online
|  Verizon FiOS FAQ - let's work together on it!
Okay, as most of you all know, this forum risen on January 23rd, 2005, due to popular demand, and site management decision, mostly posted here: »Official FIOS Threads - which is in the New Features Request forum.
Enough of the "history" of this forum  - (well, okay.. maybe just a bit more).
After a couple of weeks of settling in the new forum, and the new hosts cleaning up here and there - I spoke with gwion  regarding a new FiOS FAQ that's linked on the forum's header: »Verizon Online FiOS FAQ.
As you can see from the FAQ, it has entries here and there, and some still may pend in queue longer than others. For now, we have the basics - but, the reason I'm here with this thread is to encourage you all to know join-in, and assist us with getting entries in, and made public.
Now, I know some of you are asking: "How do I submit an entry?" -- It's quite simple; there's a link at the bottom of the main FAQ page, labeled: I would like to suggest a question, and maybe also answer it, and add it to this FAQ - click it. From there, it's pretty self-explanatory on how to get started. Give a subject line, and brief entry in the field below it, and submit it. Yes, the FAQ editor(s) are notified when entries are submitted. Give us time to look it over, etc.: gwion , BBR_InsUW , and myself, drake .
The FiOS forum has been quite busy for the last couple of months, with Verizon deploying their new fiber services to homes nationwide, and it has become a bit difficult to keep track of specific information. That's where our members come in. 
Also, with the FAQ entries already viewable in the FAQ, there is a link at the bottom where you will be able contact the original poster of that entry, and ask questions/comments regarding the entry.
Many thanks! 
--
Do you, uh, google? - Never argue with the data. |
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drake
drizzy
Premium,MVM
join:2002-06-10
Brooklyn, NY
·Optimum Online
|  Thanks to a couple of member's for stepping in and assisting us with the FAQ - updating, adding new entries, etc.. We even have an anonymous user who has submitted a number of FAQ's listed below:
- »Verizon Online FiOS FAQ »What is the process for FiOS installation?
- »Verizon Online FiOS FAQ »What will happen to my existing DSL service?
- »Verizon Online FiOS FAQ »What do I do if Verizon messes up my property?
Also, thanks to Nymostwanted for this entry: »Verizon Online FiOS FAQ »What should I do prior to my installation date? |
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drake
drizzy
Premium,MVM
join:2002-06-10
Brooklyn, NY
·Optimum Online
| reply to drake
Another two FAQ's added by JTRockville this afternoon.
- »Verizon Online FiOS FAQ »What is FDT: Fiber Distribution Terminal?
- »Verizon Online FiOS FAQ »What is FDH: Fiber Distribution Hub?
--
"... and, add to that, that, being dead, we rise, dream, and so create translunar paradise..." |
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MargaretMD
@comcast.net
| reply to drake
I signed up for FiOS on 2/15 online. I got a long reply email telling me my installation date was 3/22. That is this Wednesday coming...But, I've never heard back. I've been hearing horror stories from some others that sometimes Verizon techs just don't call AND don't show up on day of installation AND I understand that they are supposed to send someone to hook up a cable to the house from the pole in the street. I have no idea if this was done and I understand is HAS to be done Before installation date.
When you go to their : www.verizon.com/orderstatus page and enter the Order Tracking Number I got a "tech error " message telling me that I was unknown...
Any suggestions on this mess are most appreciated. Please reply to mdwomanus@yahoo.com |
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JohnA
Premium
join:2003-09-16
Pittsburgh, PA
| said by MargaretMD :
Any suggestions on this mess are most appreciated. You're posting in the Fios FAQs sticky thread, so don't bother answering. The drop only gets placed ahead of the install date when it has to be buried, not when it's coming from the poles. |
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FiberTechV
join:2005-11-30
Elizabeth, PA
 ·Verizon Online DSL
| reply to drake
Correction....
The policy may not be the same in all locations (states), but here in western PA around Pittsburgh, we DO run the drop from the pole to the house in advance. Sometimes up to a week. I call every customer ahead of time and sometimes the day before to let them know when I will arrive and answer any questions as well as gather information about the house, the computer, and get a "feel" for how the installation is going to go. |
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M Fi
@verizon.net
| reply to drake
Re: Blocked ports
The FAQ ( »Verizon Online FiOS FAQ ) says that inbound 80 and 25, and outbound 25, are blocked; however this thread ( »Relaying Mail ) seems to indicate that only inbound 80 is bocked. (I happened across this forum from Wikipedia and am not sure exactly where to post / edit this info.; hopefully this is okay.) |
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Matt M
@71.224.x.x | reply to drake
Re: Verizon FiOS FAQ - let's work together on it!
Thanks for the phone number |
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mike w
@verizon.net
| reply to drake
Wilmington, DE
I just got off phone with Verizon about my new residential Fios. I was trying run an ftp server and could not connect from outside. Fios representative said that port 21 was blocked incomming. I asked for a list of blocked ports and he said he could not give me that. I asked if they blocked everything incoming and he said he thought that was their approach to get you to upgrade to business fios. Next I called business and was told that dynamic ip business fios also blocks all those ports and that I would have to get the $99.95 a month static IP account to have those ports open. He said there was a 'misconception' that business Fios with dynamic IPs had those ports open. I suspect that there was a policy change or that in my area that is the way it works. In any event I suspect I will dump Fios and continue with Comcast. |
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SigEplj
join:2001-04-12
Ambler, PA
| Great I live in Philly Burbs, Ambler, came on this forum after calling Verizon FIOS. I asked how much my 1 yr contract goes to after the first 12 months. Currently it is 44.95 / month for 12 months. A friend said it was it would go to 80.00. So the FIOS rep said as far as she knows it wold be at 44.95. I also asked if I could run an Exchange Server, she said she would have to check and put me on hold for 5 minutes, came back and asked what is an Exchange Server? I asked what dept she was in she said FIOS Business. Go figure... So I guess I will have to find out the best way to run it from my soon to be FIOS Residential. Guess I should wait a to cancel my Comcast ISP. |
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moonpuppy
join:2000-08-21
Glen Burnie, MD | reply to drake
Re: Verizon FiOS FAQ - let's work together on it!
Some suggestions for the FAQ:
What equipment is supplied (specifically routers.)
- My question is which router do they supply (wired or wireless) and how to configure it. |
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TOMMYGUN
join:2006-09-01
| I always have used Verizon since dsl and recently switched to FiOS, Recent events have made me check and clean my computer of low level spyware NOW totaly clean...However In my haste to solve my adware problem I bought on myself trying to get specific program...I tested my ports and came up port 4567 file.nail.exe a very possible Trojan in sygate online security scan and open security risk in every where else i tested my firewall and or tcp most tests i passed with flying colors however when i typed that specific port which was 1st bought to my attention from the sygate online scan »scan.sygate.com/ or »www.whatsmyip.org/ or »www.advantig.org/testport/index.php or several others would tell me that port 4567 tram known only for the file.exe trojan was open so I scrambleded to find out........it turns out I'm clean .So I had an idea I still had my DSL connection havent canceled it yet. I hooked the DSL up no "NO LONGER WAS THIS PORT OPEN" .I switched it back to the FiOS sure enough it was open again???
This may not mean anything to you but to me...I dont know why the PORT is OPEN .I monitered that port with tcp tool I have to see my port activity "sure enough I've yet to see any activity''
So i called Verizon asking why a Dangerous " known hackers port" was open for no reason for some cracker to sniff out.........They gave me the run around telling me not to worry the built in Firewall into the Router will protect
???
I dont know Im going to do more investigation on this I understand a port has to be open but the usual protocol 80 for http 25 for email WHY IS PORT 4567 TRAM FILE.EXE OPEN VERIZON COULDNT ANSWER ...HOPEFULLY SOME ONE HERE CAN EXPLAIN PORTS AND SECURITY TO ME CUZ I DONT KNOW???
READY TO TRASH CANCEL FiOS and I like it??? |
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Ianken_ms
join:2002-11-04
Redmond, WA
| reply to drake
I'd like some info on what I can do to make the install go smoothly. I have an older house. There is no power near the entry point for the phone/cable/soon FIOS point.
Should I bother with having power installed there on the exterior of the house? Or can they remotely power the hardware from the outlet in my office and pull some low-voltage DC for it? |
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gwion
wild colonial boy
Premium,ExMod 2001-08
join:2000-12-28
Pittsburgh, PA
| reply to drake
The power supply will be installed inside. You'll need to plan on where they will bring in the cable, and have some kind of provisions made for having an electrical outlet inside the house ~8-10 feet from the backup/power supply. I didn't... and ran a heavy duty extension cord to the wall beside my NID before my install, since I didn't have an unswitched outlet nearby... I'm in the process, now, of getting a dedicated outlet wired up.
Personally, I had my entire ONT and power supply brought inside. There shouldn't be any problem with that, if you like, except that you'll have to drill a fair sized hole in a wall, and you'll have to be home for service calls, if you need one.
My approach was to sit down and think out the problem, before the install, refer to the forum and FAQ, try and anticipate what I could expect. When my installer arrived, I had the cord in place, marks to direct the drilling, and so forth... your ONT will be powered from inside, though. No need for an outside power source, whether you install it inside or out...
By the way, this would be a fair topic, all its own ... how we all prepared for our installs, and how they went. As it stands, I think that's the info you're looking for. Hope it helps.
--
Semper Eadem
In the middle of the journey of our life, I came to myself within a dark wood, where the straight way was lost... |
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vzeugcz6
join:2006-11-29
Pittsburgh, PA | reply to drake
FiOS is great, its kinda weird I could not get DSL without having a phone line with them and now I can. I've also tried a new VoIP Provider www.curryip.com the service is crystal clear, with no dropped calls or busy signals. |
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dmbfan36_23
join:2004-01-22
Marlborough, MA
| reply to drake
This section of the FAQ needs to be updated...
"Can I use my own (wireless) router instead of the one they supply? (#12374)"
»/faq/12374
I had my FiOS service installed in MA yesterday and after a bunch of failed attempts at aquiring the PPPOE password and getting my router up and running I decided to try no PPPOE and clone the MAC Address of the ActionTec router.... it worked...
So it appears VZ is using MAC security... not sure if they'll change the MAC Address in the system if you call and request it like Comcast will, so you're probably better off just cloning the MAC Address on your own router. |
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scoopy03
join:2003-05-06
00000 | reply to drake
I have some details here is my topic: »[northeast] North Jersey getting hooked up? also a FAQ
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Proud to work with the design of Verizon's New FIOS Network |
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dmbfan36_23
join:2004-01-22
Marlborough, MA
| The FiOS TV topic needs to be updated:
»Verizon Online FiOS FAQ »How Does FiOS TV Connect to My House?
The "How Does FiOS TV Connect to My House?" section should include the following info:
For digital service you MUST run their router. Apparently the STBs have 2 COAX inputs. 1 runs from the ONT to the STB to deliver the tv signal/content and another runs from the router to the STB to deliver guide data and VOD. If you don't care about guide data or VOD then you can get away with just running the single coax from the ONT. |
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dmbfan36_23
join:2004-01-22
Marlborough, MA
| said by dmbfan36_23 :The FiOS TV topic needs to be updated: » Verizon Online FiOS FAQ » How Does FiOS TV Connect to My House?The "How Does FiOS TV Connect to My House?" section should include the following info: For digital service you MUST run their router. Apparently the STBs have 2 COAX inputs. 1 runs from the ONT to the STB to deliver the tv signal/content and another runs from the router to the STB to deliver guide data and VOD. If you don't care about guide data or VOD then you can get away with just running the single coax from the ONT. Turns out you DO need to run their router. Apparently the STB has 2 COAX inputs. 1 runs from the ONT to the STB to deliver the content and another runs from the router to the STB to deliver guide data and VOD. If you don't care about guide data or VOD then you can get away with just running the single coax from the ONT. I really don't want to run their router since it sucks and has a crummy connection limit. I may see if putting their router in the DMZ of my router will get it done.... otherwise, no FiOS TV for me.I just got some more clarification on this, Verizon sent a tech out to explain the install to me.
What he told me was you do NOT have to use their router. The old DLinks did not have a coax jack on them, so what they do is hook up another box to a cat5 cable from your router and it splits off a coax jack. That coax line and the coax line from the ONT connect to a verzion splitter. From there you split off all your connections for your various TVs and set top boxes.
The only thing I don't know, and didn't bother to ask as I'm sure they don't know, is what, if any, ports you need to forward to this other device. |
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