bozothedog
join:2001-05-02
Birmingham, AL
| No worse than Charter.
I suffered with Charter Cable for 1 year. I could count on internet outages at least twice a week. Every time I called customer support I had to go through the same BS (unplug your modem, please go to 192.168.10.0 etc.) when every time it was a problem at the cable head end. It's tedious to do this all the time, when seemingly it would blink to life after 3 or 4 hours.
Did I mention that Video on Demand worked about 30% of the time for the entire year? I made 4 (all day) appointments that they would never show up for...each time I got a cursory call asking if it was working now. (I guess they hit the reset button or something). I never saw a human being.
Finally after a solid week of internet "service" being up only 2 days out of 7, I call (as their customer service people instructed) for a bill adjustment. They won't adjust me except for the times I called to complain, which was twice that week. I get a $5 credit...bastards.
So I call to cancel my service. I hit "5" for the cancel center and get a voice message of a 7 minute wait. Then after waiting, I get rolled to customer service, who can't help me cancel, so they put me on hold and I get sent to billing, who also can't do cancellations. Then I get tossed back in the cancel center queue and another 7 minute wait. I hang up.
The next day, I tell them I want to cancel everything (after a 15 minute wait.) They can't do that since I have a digital cable box. It will be a $38 trip fee to pick the stinking thing up, besides its late in the day so they'd have to schedule it later. So I cancel all the services I can (cable modem, downgrade my service package etc.) and ask where their office is. I go down the next morning and turn in their box and schedule a disconnect at the next available time...in 2 days. It turns out I owe them .56 cents.
In the meantime, I get a $40 bill (billed from when I downgraded and couldn't disconnect). I'm just holding onto that.
I signed up for Earthlink DSL and now watch satellite TV. I did a DSL self-install and put in my own dish. I haven't had a single outage and I love satellite. |
