Zeb
Premium
join:2000-07-10
Lewisville, TX | Re: About Com"crap"
When I ordered Flashcom DSL years ago, I was never charged for installation or the modem. I was charged for one month out of maybe six, before they went (bankrupt?) |
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claco
join:2002-09-29
Tallmadge, OH
1 edit | reply to chesney09
said by chesney09  :Second, has ANYONE ever noticed a billing issue that benefited the customer? Like being under charged? Or given free service due to "system Trouble"? Yeah, I'm one of them. I haven't paid for DSL service since last November when I renewed due do a problem that no one can find in the billing system. (Actually, I did overpay my bill a few times, but whats the point if it just offsets the next wrong bill?). Its been escalated to all the right people and departments without luck. After about 6 months, I was told not to bother calling any more; just enjoy it till it's fixed.
Of course there is the flip side. It took me two years and a letter froma lawyer to ditch an unlimited hour ISDN account from WorldCrapMCI that they started billing hourly on for no reason during their merger. Every month for a year we called in to get the bill corrected, and every month it came wrong again. We closed the acount paid in full, but they thought I still owned them the hourly rates. No wonder they went under. |
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chesney09
Premium
join:2004-07-26
Redford, MI
clubs:
| reply to Maarvin
The complaint is a valid and legit complaint. First, It isn't my problem that they are having "System Trouble" and it prohibits me cancelling my service. If they are having THAT kind of trouble, they have more issues than ANY of us are aware of. A billing system should have enough redundency to really not have any noticeable down time.
Second, has ANYONE ever noticed a billing issue that benefited the customer? Like being under charged? Or given free service due to "system Trouble"? I can think of a VERY select few over the years. And I have worked in Broadband and Telecom for the better part of 10 years.. From Network operations to Consulting and Auditing billing.
Telecom is TERRIBLE when it come to erroneous billing that benefits the carrier. |
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