claco
join:2002-09-29
Tallmadge, OH
1 edit | Re: About Com"crap" said by chesney09  :Second, has ANYONE ever noticed a billing issue that benefited the customer? Like being under charged? Or given free service due to "system Trouble"? Yeah, I'm one of them. I haven't paid for DSL service since last November when I renewed due do a problem that no one can find in the billing system. (Actually, I did overpay my bill a few times, but whats the point if it just offsets the next wrong bill?). Its been escalated to all the right people and departments without luck. After about 6 months, I was told not to bother calling any more; just enjoy it till it's fixed.
Of course there is the flip side. It took me two years and a letter froma lawyer to ditch an unlimited hour ISDN account from WorldCrapMCI that they started billing hourly on for no reason during their merger. Every month for a year we called in to get the bill corrected, and every month it came wrong again. We closed the acount paid in full, but they thought I still owned them the hourly rates. No wonder they went under. |
