Curtis
@swbell.ne
| downstream capped to 96kbps - HELP!
Here is my background info:
Speed Package: 1.5M/385k
Mode: 5100b
CPU/OS: 2.4gig p4/ Windows XP
Connection Manager: Don't know
Router/Firewall: Yes, Linksys, but I also connected modem directly to my computer and the same problem exists.
Service before April 2001: No
Filters: Yes.
I was on the internet yesterday (Saturday July 9th, 2005), and around 3:00 PM CST my internet stopped working. I restarted the modem and after about an hour the internet was back up but it was incredibly slow. I typed in 192.168.0.1 to see my dsl information and it says I am connected at 96kbps downstream with a 384kbps upstream. I normally have a 1.5M downstream and this is more than 15X slower!
Can somebody please tell me why this may have happened or what I can do to fix this? I called the techsupport and they transferred me to an incompetent agent in India who claims that everything on their side is okay, and that it is my problem. They want to charge me 60.00 to send a technician out here to fix THEIR problem. Please let me know if this is my problem or if the support at SBC is mistaken. Thanks ahead of time. |
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Curtis
@swbell.ne | I live in the Dallas area, more specifially, Plano, TX. |
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Old_Grouch
Don't just sit there silly DO something
Premium
join:2004-05-26
Greenwood, IN
clubs:
 ·AT&T Midwest
| Get a grip on your saddle 'cause the mods are likely to point your horse to the SBC Southwest forum. Dang critter of yours moseyed up to the midwest part of the country.
Peeps in your area will probably appreciate you registering (it's free) so they can keep track of your question and the information you're given.
Go ahead, it don't hurt none.
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Many people live a lifetime wondering if they made a difference. Marines do not have that problem. |
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nuber101
join:2005-07-10
Plano, TX | Registered. |
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McSummation
Mmmm, Zeebas Are Tastee.
Premium,MVM
join:2003-08-13
Round Rock, TX | reply to Curtis
Let's start off with a "standard" test - »/linequality. Post the URL in the red box of the resultant page.
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"The Kinkster" for Governor! |
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jimkyle
Btrieve Guy
Premium
join:2002-10-20
Oklahoma City, OK
·AT&T Southwest
| reply to Curtis
Try powering down the modem; leave it turned off for at least two minutes, then turn it back on. After it finishes getting in sync (all lights steady green) check your speed again.
It's possible that the glitch caused your modem to train itself down to the slow speed. Once it goes to a low speed, it won't try to train itself back to higher speed. Powering it down, then back up, will start the training over (that's what is happening when the green lights are flickering before they become steady) and if it was a temporary condition on the line, you may be back in normal state.
If it's still slow, post a note in the SBC Direct forum (read the rules first there; you can't access any existing threads but you can start a new one that only you and the official tech folk can read). |
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nuber101
join:2005-07-10
Plano, TX | reply to Curtis
Thanks everyone. Today I checked and it was back to 1.5M. I have no idea how it happened. Maybe it was like you said, the modem needed time to sync, but I did not have a chance to turn it off and try that solution. |
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