bob mc
@emhril.ameritech
| [Vonage] Linksys wrt54gp2 dead
Hi..
CAN YOU FLASH A DEAD (flashing power light) ROUTER??? I have the linksys wrt54gp2 with vonage service. I tried all the rebooting proceedures, and troubleshooting. the problem is, I can't access the router to even flash it, nor can I find the firmware to flash it. Does anyone know where I can find this firmware, and then how do i flash the dead router?
Here's the story:
This morning, I woke up with no internet service. Then, after a little investigating discovered the flashing power light on the router.
No access to the browser address »192.168.15.1
spent an hour on the cell with vonage customer service only for them to tell me what I already knew...this router is dead..either through a power spike while flashing the bios overnight or who knows..
they have offered to replace it, but at first they said they would replace it with a RT31p2 which isn't wireless... I was like, that isn't going to work since I purchased a wireless and I use that feature.
I was put on hold, he came back and said they would replace it with the same model. He said they would ship overnight, but I would have to send the old router back to them within 14 days. Then I asked who would pay for the return shipping, and he said I would.
I was not happy about that, so he switched me back to customer service and they said they would send me a shipping voucher so I wouldn't have to pay for the return shipping..
We'll see if everything goes okay. Not sure why the router died in the first place. No power outage that I know of, nothing else fried.
I guess I can't complain on the Vonage customer service IF they do everything as promised. |
|
voiplover
Premium
join:2004-05-28
Portsmouth, NH | Not sure, but it sounds like they tried to push a failed firmware update.
I don't have Vonage, but I have read that they will charge your CC for the replacement and then do a refund after they get the dead one.
Good Luck. |
|
ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs: | reply to bob mc
You can also have them suspend that charge as long as you return the router within a certain period, maybe 2 weeks I think? I sent mine priority mail with signature and there was no issues. |
|
