michaelcrist
@comcast.net
 from:
PJIV 
| reply to mightytightywhitey
Re: The customer is always right.
Jeffrey: I personally dont care if we lose customer, less work for me.
It doesn't matter if he was a hard-working CSR. While he was not responsible for the outage, he is responsible for dealing with customers in a professional manner -- whether they are irate or not. Jeffrey may be out of a job, but perhaps now he can go find something that suits him better -- something that does not involve customer interaction.
Michael |
