hirschma
join:2000-12-02
| [VoicePulse] Voicepulse dropping the ball on E911
So, I get an email from Voicepulse, today, telling me that I have until 7/29 to acknowledge their E911 limitations - or they cut off my service.
Great. Let's not wait until the last minute or anything. I'm glad that I didn't schedule vacation for this week - I mean, how many people take some time off in July? 
OK, whatever, I punch up their url to get it done... and their home page is BROKEN. So I can't respond even if I want to.
Hope I remember to do this when they're back up. Very second rate.
jh |
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Liline
join:2005-05-04
Snellville, GA | Now the website is down because of the stupid e-mail. They should have expect this. |
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mts
join:2000-10-06
Lansing, MI
| Re: [VoicePulse] Voicepulse dropping the ball on E
said by Liline  :Now the website is down because of the stupid e-mail. They should have expect this. I noticed the following on the portal:
NOTICE: Thu 7/21 Due to the recent E911 notice, our website is experiencing very high volume as customers login to read the notice. We are aware of the slow responsiveness of the website and are working to alleviate the issue. |
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iZ
join:2000-07-19
Cedarhurst, NY | reply to hirschma
So the FCC mandate is E911 by December 2006?!?! I thought it was much, much sooner.
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iz |
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RICKinFL
join:2004-01-17
Palm Bay, FL
| reply to hirschma
Re: [VoicePulse] Voicepulse dropping the ball on E911
Hey Hirschma,
I went to my account on VP's web site last week an lo and behold before I could even get on I had to accknowledge their 911 statement so it really has'nt been a last minute thing Plus I believe ANY system/company that puts out a mass mailing to thousands of people to respond back would have the same problem as VP.Most companies are'nt set up to recieve the influx of hits like that in one or two days..I'm sure everything is back to normal now. I've been using VP for over a yr now and service has been very good.
Rick |
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tampa8
Premium
join:2005-04-30
Storrs Mansfield, CT
| reply to hirschma
I guess I am missing what the problem is.
First, I don't think 8 days is unreasonable to give them a response.
Second, the whole idea that you must respond to keep your service was recently discovered by the VOIP industry. It was not widely understood that was the situation - and in fact it is not universally understood that way even now, but some providers are taking the safe route.
Third, You can email them without getting into their site just use your normal email and send it to support, at least for now. Overall I could not disagree more about Voicepulse dropping the ball. They are being proactive and may have 911 before most other providers. |
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jolton
join:2005-05-29
Middletown, NJ | reply to hirschma
Re: [VoicePulse] Voicepulse dropping the ball on E
This is one of "insert voip carrier name here"
trolls who are paid to post useless threads like, in order to "mislead" potential customers. |
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tru215
join:2005-07-01
Quantico, VA
| ...or maybe Grimlock is a paid troll who is here to spread "good news" cheers about VP.
Give it a break. Everybody is entitled to their opinion. That does not mean that they are trolls. 7 days of compliance before service cancellation is a very slim window. The complaint is absolutely legitimate. |
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innoman
-
Premium
join:2002-05-07
Raleigh, NC
clubs: 
 ·VoicePulse
| If people are going to complain... COMPLAIN ABOUT THE SOURCE! Vonage, VoicePulse and every other carrier with these issues are UNDER ORDER FROM THE FCC to get this done. Eish... I'm so mad a week isn't enough time for me to go and put some stuff in a form... Please people, quit whining about something so petty. They don't have a choice which means you don't have a choice.... Eish... |
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Fisamo
Premium
join:2004-02-20
Apex, NC
·AT&T CallVantage
·VOIPo
| One of the FCC's mandates is to obtain 'positive acknowledgement from the customer of their VoIP provider's E-911 offering and how it differs from POTS E-911' by July 29th. That is the reason for the deadline. As is typical, no guidance with respect to HOW this is done is given; companies are not told they should cut off service to those who don't respond, etc. Companies were also forced to find a way to ensure that they could record their customers' acknowledgements reliably (can you say 'audit'?). That is probably why the notice ("you must reply by 7/29") did not go out to customers earlier.
Maybe VoicePulse could have done a better job of getting said acknowledgement from their customers, but I'd cut them some slack here. Early on, they made a decision to NOT offer ANY 911 dialing option, so they have a heavier burden than other VoIP providers in meeting the FCC's mandated E-911 capability. I'm sure they're working as hard as they can to be in compliance as close to the ruling effective date as possible, for obvious reasons... 
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»www.voipboards.net |
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tru215
join:2005-07-01
Quantico, VA
1 edit | reply to innoman
That is misleading. The threat "comply with this or we'll cancel your service by July 29" was used by exactly three VOIPs - Voicepulse, Vonage and Packet 8. All other notifications I have heard of are compliance requests without the threat of immediate service cancellation. Big difference. The customer is treated respectfully instead of heavy-handed.
A week is very little time to do this. What about people who happen to be on vacation during that week? I find it ridiculous that you mock people who think that VP has cut it extremely close. They have. People returning from trips will find their service cut off next week. Other VOIPs like Vonage either started this much sooner or don't threaten to cut off service. VP has dropped the ball on this one. |
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innoman
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Premium
join:2002-05-07
Raleigh, NC
clubs: | reply to Fisamo
I'm with ya! |
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RICKinFL
join:2004-01-17
Palm Bay, FL
| reply to hirschma
Re: [VoicePulse] Voicepulse dropping the ball on E911
This is part of the E-mail I recieved... "MAY" is differant from "CANCEL" So I'm sure there's gonna be some leway before VP cancels or suspends anyones service if they don't get the form back by the deadline..makes only good business sence... Rick
Please login to your Account Center at
»www.voicepulse.com to view and acknowledge the VoicePulse E911 Notice before July 29, 2005. Please take a few minutes to complete this process, as failure to do so by the deadline MAY RESULT IN SUSPENSION OF SERVICE per FCC requirements.
Oh yeah by the time ya post on here ya could have probaly filled out the form... |
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dipswich
Premium
join:2003-06-27
Raleigh, NC | reply to hirschma
Have any Connect users received E911 communication from VoicePulse? |
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rchandra
Stargate S G-1 And Atlantis Fan
Premium
join:2000-11-09
14225-2105
clubs:
| reply to iZ
Re: [VoicePulse] Voicepulse dropping the ball on E
Well, which notice do you believe from these folks? The email says 2006-Dec; the Web page says 2005-Dec. Sorry, there are little but sometimes important details about communications from this company that on occasion just drive me bonkers.
They've basically done a "hand wave" when I pointed out to them the *141 (DND prompting toggle) announcement does not have "prompting" pronounced in it, so you think you've just toggled DND itself. They seem satisfied that the system basically functions, it just doesn't announce what it's doing properly. In their announcement/IVR/whatever when calling the support number, they talked about visiting "wwwvoicepulse.com", just assuming everyone should know there's supposed to be a dot between "www" and "voicepulse." Why is it so hard for them to tell the voice talent to say one more "dot," just in case someone takes them at their word/verbatim?
--
English is a difficult enough language to interpret correctly when its rules are followed, let alone when a writer chooses not to follow those rules. Blog is here
Jeopardy! replies REALLY suck! |
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Subaru
1-3-2-4
Premium
join:2001-05-31
Greenwich, CT
clubs: | reply to hirschma
I never got an email from Voicepulse |
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