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rikuth

join:2005-05-19
Louisville, KY
reply to Zappa2000

Re: Pathetic NNTP header retrieval speeds.

Charter new service is outsourced to a company called highwinds, our direct support only includes being able to connect/read/post. as for the speeds it would be best to contact highwinds directly. Phone support can be reached at (866) 668-7119, or their homepage is available here »www.highwinds-media.com/media/index.asp



nozero
Eschew Obfuscation
Premium,MVM,ExMod 2003-06
join:1999-12-29
InnerSanctum
kudos:3

Is that nationwide? If so, I'll add that info to the FAQ.


Zappa2000

join:2001-12-16
Kalamazoo, MI
reply to rikuth

said by rikuth:

Charter new service is outsourced to a company called highwinds, our direct support only includes being able to connect/read/post. as for the speeds it would be best to contact highwinds directly. Phone support can be reached at (866) 668-7119, or their homepage is available here »www.highwinds-media.com/media/index.asp
What about the e-mail account that Ross told us to use to report issues? Since he is gone(?) that account bounces to his e-mail address which bounces back.

rikuth

join:2005-05-19
Louisville, KY

I am not aware of any email address used for specifically for newsgroup issues. My guess would be that it was something used before the outsourceing to highwinds, which took place when the server addresss chaged from new.charter.net to nntp.charter.net on 11/18/04


Zappa2000

join:2001-12-16
Kalamazoo, MI

said by rikuth:

I am not aware of any email address used for specifically for newsgroup issues. My guess would be that it was something used before the outsourceing to highwinds, which took place when the server addresss chaged from new.charter.net to nntp.charter.net on 11/18/04
It was with highwinds..since that is when we had some big problems in the first few months or so, and Ross came in and helped out with all the issues with them.

Here is a snippet of the e-mail from Ross..

We believe we have found the problem and that it is now solved, please let me know if there are any more problems. Please send emails to newssupport@chartercom.com from now on which goes o a distribution list of people now

That is the one that bounces when I tried to report problems.