nekote
join:2000-12-16
Hopkinton, MA
2 edits | [DSL] Get to keep "AOL" DSL modem?
Trying to get ahead of AOL's coming discontinuation of their DSL.
(sometime in the next year or so, in the Boston area?)
Switching to BYOA (Bring Your Own Access).
Do you get to keep the "AOL" Broadxent 8012U DSL modem?
A sticker on the bottom says the unit has to go back to AOL.
How / where (URL) can I get a definitive answer?
Also, will that 8012U DSL modem even work on Verizon's DSL?
Specifically, when would be upgrading from 768K/128K to 3M/768K.
Any real need / reason to pay Verizon $99 for their DSL modem?
Just so Verizon will support it? |
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digital k
Premium
join:2003-12-25 | I would return it , unless you want to be charged 99 bucks for it by AOL. |
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Bolt Backer
Premium
join:2001-02-15
Escondido, CA
clubs:  | I just migrated from AOL DSL to SBC Yahoo DSL and the AOL rep told me to just keep the old modem. |
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nekote
join:2000-12-16
Hopkinton, MA
| Thanks digital k and DSL Freak.
My point exactly.
Could be either way.
Where can I find it, written in stone, so to speak?
Or, get it in writing, from the AOL rep?
Wouldn't a gazzilion used DSL modems be more of a headache for AOL, than units with a saleable value?
--
Democracy is the worst form of government, except for all other forms of government. - Winston Churchill |
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TimmyTimo
@aol.com
| reply to nekote
I just cancelled my AOL-DSL today, and the rep told me to make sure to send it back (he repeated it a couple times).
The guy seemed like he knew what he was talking about, even getting me on the cheaper commitment pricing right away instead of having to call into the cancellation department.
So I have no idea if you do or not, but I'm sending mine in since it's useless for me (isn't compatible in my area for sure since its a CAP modem, and not DMT). |
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GRNZOOM
join:2003-06-26 | reply to nekote
I asked two different AOL reps. about the modem. Both told me I could keep it or toss it.
Nick |
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TimmyTimo
@aol.com
| reply to nekote
Well, I think I got some more clarification.
I believe the policy is then:
* If you were "forced" to switch (i.e. SBC terriroty), then you don't have to return the modem.
* If you voluntarily switch (i.e. whatever regions are left), then you have to return the modem. |
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nekote
join:2000-12-16
Hopkinton, MA
| TimmyTimo, "forced" vs voluntary - such a policy would make sense.
That's part of the quandry.
I'm try to get ahead of the "rush" when the AOL / Verizon contract expires and "forces" existing AOL DSL customers in the Verizon service territory to switch to Verizon.
In my area, Verizon people are pretty busy rolling out FiOS.
Plus take advantage of a short term Verizon DSL marketing offer as well as gaining both upload and download speeds.
If AOL is getting out of the DSL business ("unbundling") as their contracts with the RBOCs expire (the SBC example old news, now), as I believe is the case, essentially all of their customers are, eventually, going to be "forced".
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Democracy is the worst form of government, except for all other forms of government. - Winston Churchill |
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nekote
join:2000-12-16
Hopkinton, MA
| reply to nekote
FWIW, according to the Verizon Online DSL FAQ here at BBR, Verizon (in the former Bell Atlantic region) uses the Westell InfoSpeed DSL modem.
So, it makes my hope / concern to keep and re-use the Broadxent 8012U "AOL" DSL modem moot, I guess.
Seems *another* $99 has to be thrown Verizon's way.
I'm sure it makes support easier for Verizon!
Sigh.
--
Democracy is the worst form of government, except for all other forms of government. - Winston Churchill |
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VikingStorm
join:2002-06-25
Omaha, NE
| reply to nekote
This is also what I got:
quote:
If you are switching your current DSL service to another phone line, and want to keep your AOL high-speed DSL service, please keep your existing DSL Quick Start Kit and modem. You will be able to use it once DSL service is activated on your new phone line.
If you are canceling your AOL high-speed DSL service, and ordered your DSL service after February 12, 2001, you must return the modem you received within 30 days or you will be automatically charged a $99 non-return fee as outlined in the DSL Terms of Service (available at AOL Keyword: DSL Terms of Service). When returning the modem, please include your screen name and send the package to:
AOL RETURNS
3318 AMNICOLA HIGHWAY
CHATTANOOGA, TN 37406
Please do this promptly, to avoid incurring a $99 charge for the modem.
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harpseal
join:2003-01-12
San Jose, CA
| reply to nekote
We were initially told we might have to return ours but then told not to. What the hell is AOL going to do with thousands of old DSL modems anyway. Cost more to process and refurbish them than to buy new ones, especially in quantity.
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harpseal The fault, dear Brutus, is not in our stars, but in ourselves -Shakespeare |
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aol tech
@uddi.blu
| reply to digital k
aol rep (uk)
the modem voyager 50, 100, 105, alcatel are all baught from bt and sent to the user free of charge, supposedly actually you pay for the modem in your subscription, the modem is then your to keep wither you cancel after 1 week or 10 years.
as for the speed, its limited by the bt phone line, as you know the analogue bt phone line has too many of its own probs and yes the aol browser does need some maintenance, aol 9.0 has loads of autofixes and after working for aol for several years i have found most cases to be on the members pc's.
i hated aol just as everyone else seems to after working with aol i have found it to be on the most part the users fault for most problems. |
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