DapperDan23
@insightBB.com
| reply to Geekman1118
Re: Connection problems
alright, bear w/ me this could be lengthy.
1st, we need to establish that you are recieving an IP address from your cable modem. click start, then control panel, then network connections, then right click on your Local Area connection (your ethernet card). Click status, click the support tab. Here you will see your IP address.
If your ip address starts w/ 192.xxx.xxx.xxx then your modem doesn't have an ip (its a cable problem).
If your IP add. = 10.xxx.xxx.xxx then your modem and card are working properly but you need to register your new computer through sas.
If your IP starts w/ 12.xxx.xxx.xxx then you are registered properly and something is up w/ the pc.
Here's what to do in these scenario's.
scenario 1 (192xxxxx) call insight.
scenario 2 (10.xxx.xxx.xxx)
go to »https://sas.r31.insightbb.com and follow along
if it doesn't work once you've followed through the process
then you may need to reset your modem, once the modem is back online then renew your ip on the computer (or restart it, your choice).
If that fails then do this:
open internet explorer
click 'tools'
click 'internet options'
click 'connections' tab
click 'lan settings'
make sure both boxes in the top section are NOT checked
check both bottom boxes
enter sas.r31.insightbb.com as the address
enter port 8000
click advanced
in the bottom box ("do not use proxy yadayayadayda") enter:
*.r31.insightbb.com
click ok, ok etc
typed »https://sas.r31.insightbb.com in the address bar hit enter
follow through the promts etc (replace, etc)
go back and remove everything that I just had you enter.
renew ip (or restart computer)
should be good now
In the third scenario (12.xxx.xxx.xxx)
somethings weird w/ the pc.
you say from the command line you can ping and address?
can you ping only number addresses (such as 128.210.10.11), or can you ping www.yahoo.com.
If you can only ping numbers, then there is something keeping you from getting to the dns server, search for solutions to that online.
if you can ping www.yahoo.com, then your computer is able to get online, but something is stopping your windows based stuff from getting online.
Can you check email etc?
here are some things you can try, one at a time, in this order, check to see if your internet works after each one:
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Make sure you dont have anything checked in the internet explorer connections setup (from above scenario).
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try opening your 'network connections', right click on 'local area connection' and disable it, then enable it.
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make sure your 'security' settings are at the default levels in the internet settings.
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try downloading and running ad aware se
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try going to the command line and typing
netsh winsock reset catalog
then restart the computer
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try uninstalling and reinstalling your ethernet card adapter driver.
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good luck |
