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Forums » VOIP etc » Voice Over IP - VOIP » VOIP Tech Chat » [SunRocket] Does SR ever bill you on time?
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georgepan

join:2005-05-09
Wesley Chapel, FL

reply to kruser
Re: [SunRocket] Does SR ever bill you on time?

kruser-

From what I understand about 6 weeks ago there were about 45 to 50 people working for the company in Vienna, VA. That was what I gathered from several sources. They outsource to CallTech for Level 1 customer service. Of course, some of the 50 people are responsible for marketing, some for accounting, engineering, higher level tech support, etc. Also, within the last 6 weeks they may have had to hire extra for in-house due to growth, but I am not sure. This is not as small a company as you seem to believe (i.e. the now defunct Livevoip ran out of someone's home) but it is not as big as Vonage, obviously. Still, outside of maybe Vonage it is doubtful that any of the other VOIPs have more in-house staff than that, also considering that CallTech is worth about 30 or 40 additional "warm bodies" if you had to hire Level 1 in-house.


kruser
Premium
join:2002-06-01
Saint Louis, MO
clubs:
·AT&T Southwest

I'm sorry, I did not intend to make it sound like I was sure it was a small mom and pop shop ran from someones basement.
I was simply stating that it seems like a small operation.

If what you say is true then I'm totally wrong and I take back everything bad I've ever said.

I've had issues with SR before but nothing serious at all.
Some caller ID issues as well as a recent billing issue but not enough to make them bad.
Forums » VOIP etc » Voice Over IP - VOIP » VOIP Tech Chat[Other] Voxee down? »
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