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ghost16825Use security metricsPremium
join:2003-08-26 | reply to eburger68
Re: Sunbelt Adjusts WhenU Detections said by eburger68:The minute you selectively DETECT some programs but not others on the user's hard drive, you're already saying to the user: "These programs are somehow different or more problematic than the others we haven't detected, and you ought to remove them from your system." My point is that you're making implied recommendations even when you don't use the words, "We recommend that you..." No, you can't get around making recommendations as long as you're selectively presenting detected programs to users. The only option you have is to make the recommendations more appropriate, accurate, informative, useful, and intelligible to users. Best, Eric L. Howes No, I for one strongly disagree with this. (See my previous post). You're saying that just by coming up with a scan result, you're already made a recommendation. As I alluded to earlier, this seems to be a problem due to not having a clear scope of detection to begin with and/or not clearly telling consumers what the scope of detection for your AS app is. Additionally, I would say it also comes down to user control. If the user has no or few options, than yes you have already made a recommendation for them.
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Admin of the Kerio 2x-like open source project:
http://sourceforge.net/projects/kerio/
http://kerio.sourceforge.net/
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alexeck
join:2004-12-20
Clearwater, FL | SnoweOne:
I hear you. I hope it never comes across that I'm glowing over any adware vendor. I recognize the work they've done to clean up their channels, but we're certainly not happy play buddies.
Alex Eckelberry | |
1 edit | reply to ghost16825
Ghost16825:
You wrote:
said by ghost16825:You're saying that just by coming up with a scan result, you're already made a recommendation. Yep, that's what I'm saying. And that IS how users interpret the scan results, whether we like or not.
said by ghost16825:As I alluded to earlier, this seems to be a problem due to not having a clear scope of detection to begin with and/or not clearly telling consumers what the scope of detection for your AS app is. Actually, I think you've got it backwards. The less clear, more vague, and more exapnsive your scope, the less and less you're making recommendations. The wider of a net you throw, the more you move away from making recommendations. That's why system cleaning apps have generally not had to deal with the hassles that anti-spyware vendors do -- because they're not discriminating and classifying the way anti-malware vendors do.
Selective Detection + Classification = Implied Recommendation (at least to non-knowledgeable end users; sysadmins are a bit of a different case)
said by ghost16825:Additionally, I would say it also comes down to user control. If the user has no or few options, than yes you have already made a recommendation for them. I would agree that improved user control is a must, and most reputable anti-spyware vendors are struggling to figure out how to deliver that without overwhelming confused users with burdensome decisions that they find difficult to make.
Best,
Eric L. Howes
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Microsoft MVP
Sunbelt Software Consultant
Spyware Warrior | |
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