tru215
join:2005-07-01
Quantico, VA
| reply to jolton
Re: [VoicePulse] Voicepulse dropping the ball on E
...or maybe Grimlock is a paid troll who is here to spread "good news" cheers about VP.
Give it a break. Everybody is entitled to their opinion. That does not mean that they are trolls. 7 days of compliance before service cancellation is a very slim window. The complaint is absolutely legitimate. |
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innoman
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Premium
join:2002-05-07
Raleigh, NC
clubs: 
 ·VoicePulse
| If people are going to complain... COMPLAIN ABOUT THE SOURCE! Vonage, VoicePulse and every other carrier with these issues are UNDER ORDER FROM THE FCC to get this done. Eish... I'm so mad a week isn't enough time for me to go and put some stuff in a form... Please people, quit whining about something so petty. They don't have a choice which means you don't have a choice.... Eish... |
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Fisamo
Premium
join:2004-02-20
Apex, NC
·VOIPo
·AT&T CallVantage
| One of the FCC's mandates is to obtain 'positive acknowledgement from the customer of their VoIP provider's E-911 offering and how it differs from POTS E-911' by July 29th. That is the reason for the deadline. As is typical, no guidance with respect to HOW this is done is given; companies are not told they should cut off service to those who don't respond, etc. Companies were also forced to find a way to ensure that they could record their customers' acknowledgements reliably (can you say 'audit'?). That is probably why the notice ("you must reply by 7/29") did not go out to customers earlier.
Maybe VoicePulse could have done a better job of getting said acknowledgement from their customers, but I'd cut them some slack here. Early on, they made a decision to NOT offer ANY 911 dialing option, so they have a heavier burden than other VoIP providers in meeting the FCC's mandated E-911 capability. I'm sure they're working as hard as they can to be in compliance as close to the ruling effective date as possible, for obvious reasons... 
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»www.voipboards.net |
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tru215
join:2005-07-01
Quantico, VA
1 edit | reply to innoman
That is misleading. The threat "comply with this or we'll cancel your service by July 29" was used by exactly three VOIPs - Voicepulse, Vonage and Packet 8. All other notifications I have heard of are compliance requests without the threat of immediate service cancellation. Big difference. The customer is treated respectfully instead of heavy-handed.
A week is very little time to do this. What about people who happen to be on vacation during that week? I find it ridiculous that you mock people who think that VP has cut it extremely close. They have. People returning from trips will find their service cut off next week. Other VOIPs like Vonage either started this much sooner or don't threaten to cut off service. VP has dropped the ball on this one. |
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innoman
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Premium
join:2002-05-07
Raleigh, NC
clubs: | reply to Fisamo
I'm with ya! |
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