Fisamo
Premium
join:2004-02-20
Apex, NC
 ·VOIPo
·AT&T CallVantage
| reply to innoman
Re: [VoicePulse] Voicepulse dropping the ball on E
One of the FCC's mandates is to obtain 'positive acknowledgement from the customer of their VoIP provider's E-911 offering and how it differs from POTS E-911' by July 29th. That is the reason for the deadline. As is typical, no guidance with respect to HOW this is done is given; companies are not told they should cut off service to those who don't respond, etc. Companies were also forced to find a way to ensure that they could record their customers' acknowledgements reliably (can you say 'audit'?). That is probably why the notice ("you must reply by 7/29") did not go out to customers earlier.
Maybe VoicePulse could have done a better job of getting said acknowledgement from their customers, but I'd cut them some slack here. Early on, they made a decision to NOT offer ANY 911 dialing option, so they have a heavier burden than other VoIP providers in meeting the FCC's mandated E-911 capability. I'm sure they're working as hard as they can to be in compliance as close to the ruling effective date as possible, for obvious reasons... 
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