lmjh7065
Premium
join:2001-04-04
Cincinnati, OH
 ·QuantumVoice
| reply to DMarcelo
Re: Verizon / VoiceWing Conundrum or Dry Looped a
Sorry to hear your being put thru this just to change your phone service. Welcome to the wonderful world of VoIP.:)
What I can't understand is if Verizon VoiceWing Broadband Phone Service is advertised on the Verizon web site, shouldn't Verizon know just a wee bit about it. I don't care if it is offered by some third party vendor, as I believe someone on this forum stated.
While I would not believe there would be no interruption to your service during the switch, I would believe that there would be maybe a half to one hour break in the service during that time.
I just see this as a general degradation in CS to the point where it almost no longer even exists, at least in this country. On one hand we have some companies timing there reps and don't want them to spend a lot of time with the customer - the old "time is money, money is time" thing. But on the other hand some reps only show up for work to collect a paycheck and could care less about the customer. But I can see why this is the case with the way some customers act/react, but at least there are some good customers and good CS reps left out there. Some reps are very friendly, helpful and very knowledgeable and apparently do believe and act like the greatest thing in the world is "to be of service".
Good luck with your switch and please keep us posted. |
