kfsutops
Premium
join:2002-08-19
Brandon, FL
clubs: 
| reply to Tzale
Re: Aliitle late?
said by Tzale  :t is actually quite simple. When that person calls they will be told that when Adelphia was bought, existing customers were kept on a special package not available to new customers. What do you think the cable companies say when a customer calls up asking for $29.95/month service for 6 months like they do here in my area (OOL). They are told they can't get it because they already are customers of OOL. Business is business, tough luck if you are getting a crappy package. -Tzale Believe that if you want....there is a tooth fairy too...there is a fat man that comes down my chimney on Dec 24th bringing presents...
But we are not talking about the 1000 customers that took a little promotion that was run to bring in new customers..
We are talking about approximately 5,000,000 plus HSI customers...That's a lot of potential calls..
In your example, was OOL purchased by the said cable company receiving the call? ..If not, of course I would tell the customer to get bent too...
See...in my example you could possibly hear the term discrimination come in to play...People claim discrimination all the time with regard to HSI..Look at Verison and their FIOS program.
Now from a profit stand-point...Wouldn't it make since to have all of your customers on somewhat the same plan? Isn't it RR/Comcast responsibility to maximize the return on investment from purchasing Adelphia?
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