Partholon
join:2003-06-06
Depoe Bay, OR
2 edits | This company is really bad...
For the last 4 weeks I've had severe packet loss spikes causing me to lose response to the internet every 5-15 minutes, everything stops responding for a period of 1-2 minutes, impedeing my ability to work, causing corruption of downloads, and of course making any type of online gaming impossible.
I've called their tech support perhaps 15 times, had the technician out twice, replaced my modem, replaced the cable in the building and the issue has yet to be resolved. I ran the program PingPlotter as suggested by someone on these forums and showed the issue to the technician and pointed out that the packet loss/loss of connectivity always happens from the second journey hop onward. The issue is %100 something to do with their network yet it remains unfixed!
I have a relative one county over with Comcast and he had an issue with connectivity loss, called Comcast up, had a technician go over his lines and resolved the problem in the same day. He's also paying less than I am for 6mbs download while MDM is still only 1.5mbs! I hate to say it but I wish a company would come in that knows what they're doing. It's truly unfair that we're stuck with MDM as our only cable option.
I've lived all over the US, from Geogia, the rural midwest, LA, San Francisco, even the UK in Europe! Millennium Digital Media offers the worst internet service I've ever experienced. I had a more reliable connection using a 9600 baud modem over Compuserve in 1994.
Do I have any options such as going to the bbb or fcc and reporting this company? The issue is with out a doubt a problem in their network, I believe even the technician said so. Wouldn't that qualify as some breach of contract if their network is faulty and they won't repair it (most likely from losing money because their service is so poor)? |
