cablemaninsc
join:2005-08-09
Boiling Springs, SC
|  speeds
to your complaint. i work for charter and you dont always get 3 meg speeds you get up to 3 meg but it is not guaranteed and your router can also slow you down. alot of people dont always tell that they have 4 computers going at one time and slowing the speed down. also it makes charter look bad and i have to stand up for them because they pay my bills and feed my kids and i also work on it everyday. if you get a tech out there to your house ask him what your transmit levels are behind your modem because a modem cuts off when it gets to 58. you want the upstream transmit level to be between 40 and 53 that a good number to shoot for if it higher he needs to figure out why. tell me what type of modem you have and i can tell you how to look inside your modem from your computer to see what your transmit levels are.
see yaaaaaaa |
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BinaryXtreme
join:2004-04-20
Sparks, NV | Please read the previous posts. Charter has acknowledged it's a problem somewhere in the outside lines. Not the modem. They changed the amp but the levels go from a 40 to a 58 within seconds. Whatever it is is coming from the amp. |
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BinaryXtreme
join:2004-04-20
Sparks, NV | reply to cablemaninsc
Only reason for the router is the firewall and an XBOX Live connection. No other units are on the line. |
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cablemaninsc
join:2005-08-09
Boiling Springs, SC
| reply to BinaryXtreme
to be honest with you you cant replace the amp and it work if there is a problem before the amp. your modem should be on a line by itself going to a two way splitter with one leg of the split feeding your modem and the other leg feeding your tvs. if you have a house amp your modem should be before it and your tvs should be feed from house amp. other than that there is a module inside of amp at road changing that and having a problem before it does not resolve your issue. i would not let the tech leave until it was fixed and i would deinitely contact a superviser in the field over your area. |
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BinaryXtreme
join:2004-04-20
Sparks, NV | Will do, thanks. They're coming out again tomorrow. Thanks again for the reply. |
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BinaryXtreme
join:2004-04-20
Sparks, NV
 ·Charter Pipeline
| Had the techs out again today and still horrible speeds so I went to BB and bought a new Linksys Modem, got it provisioned and bypassed my router totally and still having problems. Tuesday will be the 9th week.
2005-08-13 02:16:39 Speed test @ dslr-west1.megapath.net 1340/8 kbps
2005-08-13 01:41:06 Speed test @ dslr-west1.megapath.net 2690/226 kbps
2005-08-13 01:31:51 Speed test @ dslreports.linkline.com 286/233 kbps
2005-08-12 23:15:38 Speed test @ dslr-west1.megapath.net 70/31 kbps
2005-08-12 21:23:32 Speed test @ dslr-west1.megapath.net 2824/232 kbps
2005-08-12 18:39:33 Speed test @ dslr-west1.megapath.net 2674/192 kbps
2005-08-12 16:16:44 Speed test @ dslreports.linkline.com 2629/98 kbps
2005-08-12 11:26:55 Speed test @ dslr-west1.megapath.net 2841/223 kbps
2005-08-12 02:50:58 Speed test @ dslr-west1.megapath.net 169/91 kbps
2005-08-10 23:02:49 Speed test @ dslr-west1.megapath.net 198/194 kbps
2005-08-10 15:51:23 Speed test @ dslreports-west1.speakeas 2838/231 kbps
2005-08-09 12:04:28 Speed test @ dslr-west1.megapath.net 24/37 kbps
2005-08-08 21:34:08 Speed test @ dslreports.linkline.com 2904/238 kbps
2005-08-08 20:02:35 Speed test @ dslr-west1.megapath.net 127/59 kbps
2005-08-08 16:36:44 Speed test @ dslr-west1.megapath.net 2800/222 kbps
2005-08-08 15:26:49 Speed test @ dslr-west1.megapath.net 2835/198 kbps
2005-08-08 10:57:22 Speed test @ dslr-west1.megapath.net 2794/232 kbps
2005-08-07 18:05:48 Speed test @ dslr-west1.megapath.net 2830/232 kbps
2005-08-07 13:41:32 Speed test @ dslr-west1.megapath.net 2800/219 kbps
2005-08-07 12:21:47 Speed test @ dslr-west1.megapath.net 2371/167 kbps
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