said by Sandman5 :

Give the Java version a try.
»uk.trendmicro-europe.com/consume···unch.php

said by joepwpb :

For whatever it's worth, I've used the Trend Micro scan in the past, but for the past few months I've been unable to even get the page to load. It stalls in IE with 16 items remaining to load.

If it were simply an Active X issue, I'd expect a typical message that an Active X applet needs to be installed for the scan to run. Other online scans do in fact give this message if you forget to allow the Active X install.

Now, mysteriously, and rather ironically, while writing this very post, the Trend Micro scanning engine has initiated "Active Update" and has installed. This confirms to me that it is NOT an Active X issue. But why after several unsuccessful months did it choose this very moment to work I wonder?

said by joepwpb :

It is unusual that I face this issue with both my Win98 partition and the XP partition.

Any other ideas?

said by joepwpb :

When I go to the TM scan page I don't get the option to download the ActiveX component (see my screenshot) so I am not presented with the scan window that you got

said by joepwpb :

On my WinXP system I did find that CLSID and it had:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\ActiveX Compatibility\{04e214e5-63af-4236-83c6-a7adcbf9bd02}

REG WORD 0x00000400 (1024)

Now what? Delete that entry and return to House Call?

Joe P

said by joepwpb :

The two programs I use which set kill-bits are Spyware Blaster and the Spyware Block File list. So, one of those may be the culprit because only recently the Trend Micro scan failed to work.