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joepwpb
Premium
join:2000-12-15
West Palm Beach, FL
| Re: Trend Micro Scan Great alternative!!! At least I can get a online virus scan but it would be nice to get the spyware scan. It is odd that that European site does not have the same scanners as the US site.
Do you have any ideas as to why I cannot get the ActiveX components to load on the US site?
Thanks
Joe P | |
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Sandman5
Premium
join:2002-07-10
Brookline, MO
clubs: | Re: Trend Micro Scan I don't really know. I got the ActiveX components to install just fine and was able to do a scan but then IE crashed.
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Rule #62: Don't take yourself so damn seriously! | |
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CalamityJane
Premium,VIP,MVM
join:2002-08-27
Eustis, FL
| Hi Joe 
I had a problem getting Trend spyware cleaner to run on my XP and figured out what was blocking it:
See this post:
»Re: Trend Micro Anti-Spyware for the Web
Then, I found the problem. XP had the file blocked. I had to go into the file properties and unblock it, to allow it to run.
It was due to this:
»[XP Pro] Disable Security Warnings
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It takes a disaster to make a woman out of a female
Microsoft MVP/Windows Security 2003-2005
Proud Member of ASAP (Alliance of Security Analysis Professionals) | |
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joepwpb
Premium
join:2000-12-15
West Palm Beach, FL
2 edits | Re: Trend Micro Scan Greetings Janie!!!
When I go to the TM scan page I don't get the option to download the ActiveX component (see my screenshot) so I am not presented with the scan window that you got. Also, that "disable security warnings" does not apply here because I don't get that far and I am not running SP2 yet.
It is unusual that I face this issue with both my Win98 partition and the XP partition.
Any other ideas?
Thanks
Joe P
P.S. Did you see that link to the Trend Micro European site? With all the time I spend on this forum that is the first time I saw that site posted. I must have been napping!!! | |
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CalamityJane
Premium,VIP,MVM
join:2002-08-27
Eustis, FL
| Re: Trend Micro Scan said by joepwpb  :It is unusual that I face this issue with both my Win98 partition and the XP partition. Any other ideas? The other excellent suggestions here - just keep trying. As you can see many different things can affect what is happening. I had the problem with Win98 and my XPSP1 using the online scanner from Computer Associates! It got fixed when I got SP2 and then the Trend-Micro wouldn't work LOL. (That's when I figured out the disable security warnings thing). Now both sites work for me.
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It takes a disaster to make a woman out of a female
Microsoft MVP/Windows Security 2003-2005
Proud Member of ASAP (Alliance of Security Analysis Professionals) | |
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Bubba
GIT-R-DONE
Premium,MVM
join:2002-08-19
Around, Us
 ·Comcast
| said by joepwpb :When I go to the TM scan page I don't get the option to download the ActiveX component (see my screenshot) so I am not presented with the scan window that you got The little icon in your post # 1 pic tells me you have the ActiveX component already installed and it's either corrupted or somehow the ActiveX kill-bit for HouseCalls clsid was set.
On your Win98 machine....C:\Windows\Downloaded Program Files....the HouseCall Control does not say corrupted does it ? You might consider right clicking that control and selecting Update if you haven't already.
If the kill-bit is set....which that icon is usually an indicator of....you could look in the below reg key for HouseCalls ActiveX clsid and if there is an entry it will be 0x00000400(1024) if the kill bit is set.
HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX Compatibility....04E214E5-63AF-4236-83C6-A7ADCBF9BD02 | |
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joepwpb
Premium
join:2000-12-15
West Palm Beach, FL
| Re: Trend Micro Scan Thanks Bubba....
On my WinXP system I did find that CLSID and it had:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\ActiveX Compatibility\{04e214e5-63af-4236-83c6-a7adcbf9bd02}
REG WORD 0x00000400 (1024)
Now what? Delete that entry and return to House Call?
Joe P | |
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Bubba
GIT-R-DONE
Premium,MVM
join:2002-08-19
Around, Us
·Comcast
1 edit | Re: Trend Micro Scan said by joepwpb :On my WinXP system I did find that CLSID and it had: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\ActiveX Compatibility\{04e214e5-63af-4236-83c6-a7adcbf9bd02} REG WORD 0x00000400 (1024) Now what? Delete that entry and return to House Call? Joe P That is indeed the dword value that disables a ActiveX clsid....and in your case the HouseCall ActiveX control. That entry can be deleted....and you will definetly be one step closer in making HouseCalls ActiveX control work.
Just curious....what programs do you use that might set ActiveX kill-bits....excusing programs such as Spywareblaster or Spybot. Neither of those programs for sure has HouseCalls ActiveX control in their respective databases. | |
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joepwpb
Premium
join:2000-12-15
West Palm Beach, FL
| Re: Trend Micro Scan Bubba,
You are 'da man!!! The problem is resolved, many thanks.
The two programs I use which set kill-bits are Spyware Blaster and the Spyware Block File list. So, one of those may be the culprit because only recently the Trend Micro scan failed to work.
Thanks again!!
Joe P | |
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Bubba
GIT-R-DONE
Premium,MVM
join:2002-08-19
Around, Us
·Comcast
1 edit | Re: Trend Micro Scan said by joepwpb :The two programs I use which set kill-bits are Spyware Blaster and the Spyware Block File list. So, one of those may be the culprit because only recently the Trend Micro scan failed to work. You are Welcome Joe....and as said earlier....it is not in Spywareblasters database. I also just downloaded the Spyware Block List File and it's not in there either....but in any case HouseCall is now working on the Win98 machine also ?
@ Fredra,
I looked for 9A9307A0-7DA4-4DAF-B042-5009F29E09E1 in the 2005-8-17 12:40:52 Spyware Block List and that clsid was not there. Perhaps it was mistakenly in a prior update ? | |
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joepwpb
Premium
join:2000-12-15
West Palm Beach, FL | Re: Trend Micro Scan Bubba,
Yes, I did find that clsid on my 98 machine and after deleting it the TM scan worked as it should.
Thanks again.
Joe P | |
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| | | | | | | | Fredra
Undesirable Alien
join:2000-04-08
Nepean, ON
·Rogers Hi-Speed
| @Bubba
Maybe it was in a prior update.
Anyhow, with your directions and assistance both Trend and Panda are now working as they should.
Cheers
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The Endless | |
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| | | | | | Fredra
Undesirable Alien
join:2000-04-08
Nepean, ON
·Rogers Hi-Speed
1 edit | To Bubba
You are so correct...thanks. Deleting that entry got it working.
Your assistance is appreciated.
To joepwpb
There seems to be a common denominator with one of your programs and what I used (have since deleted it), and that is Spyware Block List File. I never used it on my other PC, which works well with Trend Micro Online.
Now I have to find the CLSID for Panda...lol
Edit.. found the clsid for Panda {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} and it also had (1024) in the registry. I deleted it and now Panda works.
Again, thanks Bubba.
Cheers
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The Endless | |
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Blue2
Premium
join:2004-04-14
France
| said by joepwpb :said by Sandman5 :Do you have any ideas as to why I cannot get the ActiveX components to load on the US site? Thanks Joe P For whatever it's worth, I've used the Trend Micro scan in the past, but for the past few months I've been unable to even get the page to load. It stalls in IE with 16 items remaining to load. If it were simply an Active X issue, I'd expect a typical message that an Active X applet needs to be installed for the scan to run. Other online scans do in fact give this message if you forget to allow the Active X install. Now, mysteriously, and rather ironically, while writing this very post, the Trend Micro scanning engine has initiated "Active Update" and has installed. This confirms to me that it is NOT an Active X issue. But why after several unsuccessful months did it choose this very moment to work I wonder? | |
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