Tony1234
@comcast.net
| Same issue here. Called comcast to tell them the issue. They deny doing anything to the modem. Told me to call linksys to troubleshoot. linksys knows of the issue and said the modem firmware needs to be downgraded. Called comcast back (different person), they told me they didnt do anything to the modem. told me to call motorola because they had to do the upgrade (i knew this wasnt possible and motorola confirmed this). Called comcast back - got a REAL cocky bastard. told me it must be my issue and they will do nothing to fix it. Fed up at this point, i ripped the guy a new one and told him to just close the ticket. went out and purchased a new router. fixed the issue. I wish i could cancel comcast, but i have no other broadband providers in my area. It is just amazing that you can prove the issue is theirs and they still deny it. oh well, i guess i needed to upgrade but it really burns me that they MADE me do it by denying the issue. |
