SRFireside
join:2001-01-19
Houston, TX
| reply to khc987
Re: No kidding
said by khc987  :But didn't you get a cancel confirmation number? Did you read the notice sent by US Mail stating that your account was canceled or remained open or did it go straight to the trash? To be honest I do not remember any confirmation number. Then again I have NEVER had to see confirmation numbers or mail notices when cancelling other services, including other ISP's. Oh waitaminit... AOL did everything online. They never mailed statements anyway. So that avenue is out. Are you sure you know what you're talking about? When somebody calls in to cancel their service that's all the confirmation that is needed for just about everybody else.
If AOL indeed was using your methodology on cancellation then they would definitely be in the wrong since it would be easy to "just forget" to give the confirmation number and "lose the mail" for any postal statement. That would help AOL with their continuing to bill because those would be handy excuses. Too bad they don't do that. Just listen to actual ex-AOL users who had to deal with this. There are thousands of them out there... at least. |
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hottboiinnc
ME
join:2003-10-15
Cleveland, OH
 ·Time Warner Cable
·buckeye cable
1 edit | reply to kapil
actually the account is cancelled on the day before the next billing period is what they say.
I just cancelled and they locked my account saying Password Invalid so i can't see if they cancelled mine. But i do have the cancellation number and the guys employee ID number if its true---but i'll be calling the bank to have charges sent back if they try and bill again.
got charged $50 in 800 number charges for dialing a local number using a guest account at my step sisters house... but they offered 2 free months if i paid $10 which wasn't supposed to been charged to begin with! LMAO
the rep even started to ask me why i used AOL--such as websites visited and such. I told him it was none of his business.. and he asked me what to put in the box that he had to fill in. told him to put none of the computer's business. other wise without the questions being answered and them being nosey it doesnt cancel. |
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number_one
join:2001-11-30
Midlothian, VA
 ·Verizon FIOS
| reply to 8744675
said by 8744675 :If you can sign up online, you should be able to cancel the same way. I remember way back in the day when you could do just that. I guess I can't blame AOL for taking that option away since it was SO easy to cancel after signing up for a "trial" membership when on vacation away from home for a week.
But still that is no excuse to make it ridiculously difficult to cancel on the phone. I got so fed up with the tactic that I stopped using AOL for internet access during vacations and just went with tollfreeisp.com and pay by the minute. I never use the internet that much during vacations anyway, so it comes out a whole lot cheaper and with no anti-customer support representatives. |
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8744675
join:2000-10-10
Decatur, GA
| reply to khc987
AOL comes pre-installed on many machines, CD's arrive in the mail, it's on the driver install CD's for lots of unrelated products, and you can sign up for AOL online in any number of ways.
But to unsubscribe, you can't do it online and have to call and wait usually for an unacceptable length of time, to talk to someone who's main goal is to revent you from doing what you were forced into calling them on the phone to do.
If you can sign up online, you should be able to cancel the same way. |
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DaveNJ
No Fear
join:1999-09-01
New Jersey
·Comcast
·Patriot Media
| reply to khc987
said by khc987 :said by SRFireside :AOL goes much further than having a reinstate account button. They truthfully keep an account open well after you have it cancelled. They continue to bill you for the account you no longer access and requested cancelled. They tend to "forget" those phone calls where you said you wanted out. Then (at least in the early days) they call you incessantly getting you sign back up again. I know this from personal experience. But didn't you get a cancel confirmation number? Did you read the notice sent by US Mail stating that your account was canceled or remained open or did it go straight to the trash? mabee you got no letter because you never updated your contact info. No confirmation number means no cancelation and member was told the account is still active. Thats lame, if someone calls and cancells it means they dont want the service. Your sound as bad, as those people against do not call.
--
Feed your Faith, not your doubts |
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khc987
join:2001-08-22
Jacksonville, FL
 ·AT&T Southeast
| reply to SRFireside
said by SRFireside :AOL goes much further than having a reinstate account button. They truthfully keep an account open well after you have it cancelled. They continue to bill you for the account you no longer access and requested cancelled. They tend to "forget" those phone calls where you said you wanted out. Then (at least in the early days) they call you incessantly getting you sign back up again. I know this from personal experience. But didn't you get a cancel confirmation number? Did you read the notice sent by US Mail stating that your account was canceled or remained open or did it go straight to the trash? mabee you got no letter because you never updated your contact info. No confirmation number means no cancelation and member was told the account is still active. |
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SRFireside
join:2001-01-19
Houston, TX
| reply to kapil
AOL goes much further than having a reinstate account button. They truthfully keep an account open well after you have it cancelled. They continue to bill you for the account you no longer access and requested cancelled. They tend to "forget" those phone calls where you said you wanted out. Then (at least in the early days) they call you incessantly getting you sign back up again. I know this from personal experience. |
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Dennis
Premium,Mod
join:2001-01-26
Algonquin, IL
·AT&T Yahoo
Host:
Chicago
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| reply to elias
I know it doesn't sound like i'm making sense, but I swear that's what they told me.
Even though I requested to cancel the account, they said if anyone logged on using any of the usernames under it, then the account would reactivate....
crazy.... |
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kapil
The Kapil
join:2000-04-26
Chicago, IL
| reply to Erwin_D
If a canceled account logs on, it isn't automatically reactivated...the user has to click on some dialog boxes with explicit information saying that the account will be reactivated and the billing will resume etc. etc. Additionally, the account isn't canceled on the day the user calls...it is done on the day the current billing period ends.
I'm no fan of AOL but let's place blame where it belongs and not just bash AOL. If someone is too stupid to click on 'start billing me again' then, well, maybe they belong at AOL after all.
...then again we live in a land where people see 'click here to activate 911 with your VoIP service' and think it actually says 'sue us and rob us blind'
--
Buy Stuff From Me! - »www.DomainObjects.com |
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elias
Premium,VIP
join:2000-07-24
Miami, FL
clubs: 
| reply to koam
said by koam :I'm not sure I understand...if a user logs on to a cancelled paid service again using the username and password, what's wrong with having to pay for that? If the user doesn't want to pay again, and he doesn't use it, he doesn't have to pay. Because cancelling an account means deleting the username or at least deactivating it. That way it's impossible to login again.
What you're describing sounds like "suspending" the account or something else.
-- Elias
--
My Webmaster Gig | Crunching the Midnight Oil |
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Erwin_D
join:2003-06-30
Netherlands
1 edit | reply to koam
Then how would you be able to test if the service is actually cancelled? |
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oliphant
I Have 8 Boobies
Premium
join:2004-11-26
Corona, CA | reply to koam
Because 'cancel the service' means 'cancel the service'. |
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koam
Pink Pecker
Premium
join:2000-08-16
East Puddle
clubs:
·Shoreham Telephone
 ·ViaTalk
 ·surpasshosting
| reply to Dennis
I'm not sure I understand...if a user logs on to a cancelled paid service again using the username and password, what's wrong with having to pay for that? If the user doesn't want to pay again, and he doesn't use it, he doesn't have to pay.
--
Danieli Consulting LLC, Strategy and Branding »kdanieli.com |
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