khc987
join:2001-08-22
Jacksonville, FL
 ·AT&T Southeast
| Re: No kidding said by SRFireside  :AOL goes much further than having a reinstate account button. They truthfully keep an account open well after you have it cancelled. They continue to bill you for the account you no longer access and requested cancelled. They tend to "forget" those phone calls where you said you wanted out. Then (at least in the early days) they call you incessantly getting you sign back up again. I know this from personal experience. But didn't you get a cancel confirmation number? Did you read the notice sent by US Mail stating that your account was canceled or remained open or did it go straight to the trash? mabee you got no letter because you never updated your contact info. No confirmation number means no cancelation and member was told the account is still active. | |
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DaveNJ
No Fear
join:1999-09-01
New Jersey
 ·Comcast
·Patriot Media
| Re: No kidding said by khc987 :said by SRFireside :AOL goes much further than having a reinstate account button. They truthfully keep an account open well after you have it cancelled. They continue to bill you for the account you no longer access and requested cancelled. They tend to "forget" those phone calls where you said you wanted out. Then (at least in the early days) they call you incessantly getting you sign back up again. I know this from personal experience. But didn't you get a cancel confirmation number? Did you read the notice sent by US Mail stating that your account was canceled or remained open or did it go straight to the trash? mabee you got no letter because you never updated your contact info. No confirmation number means no cancelation and member was told the account is still active. Thats lame, if someone calls and cancells it means they dont want the service. Your sound as bad, as those people against do not call.
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Feed your Faith, not your doubts | |
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8744675
join:2000-10-10
Decatur, GA
| AOL comes pre-installed on many machines, CD's arrive in the mail, it's on the driver install CD's for lots of unrelated products, and you can sign up for AOL online in any number of ways.
But to unsubscribe, you can't do it online and have to call and wait usually for an unacceptable length of time, to talk to someone who's main goal is to revent you from doing what you were forced into calling them on the phone to do.
If you can sign up online, you should be able to cancel the same way. | |
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 | number_one
join:2001-11-30
Midlothian, VA
 ·Verizon FIOS
| Re: No kidding said by 8744675 :If you can sign up online, you should be able to cancel the same way. I remember way back in the day when you could do just that. I guess I can't blame AOL for taking that option away since it was SO easy to cancel after signing up for a "trial" membership when on vacation away from home for a week.
But still that is no excuse to make it ridiculously difficult to cancel on the phone. I got so fed up with the tactic that I stopped using AOL for internet access during vacations and just went with tollfreeisp.com and pay by the minute. I never use the internet that much during vacations anyway, so it comes out a whole lot cheaper and with no anti-customer support representatives. | |
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SRFireside
join:2001-01-19
Houston, TX
| said by khc987 :But didn't you get a cancel confirmation number? Did you read the notice sent by US Mail stating that your account was canceled or remained open or did it go straight to the trash? To be honest I do not remember any confirmation number. Then again I have NEVER had to see confirmation numbers or mail notices when cancelling other services, including other ISP's. Oh waitaminit... AOL did everything online. They never mailed statements anyway. So that avenue is out. Are you sure you know what you're talking about? When somebody calls in to cancel their service that's all the confirmation that is needed for just about everybody else.
If AOL indeed was using your methodology on cancellation then they would definitely be in the wrong since it would be easy to "just forget" to give the confirmation number and "lose the mail" for any postal statement. That would help AOL with their continuing to bill because those would be handy excuses. Too bad they don't do that. Just listen to actual ex-AOL users who had to deal with this. There are thousands of them out there... at least. | |
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