8744675
join:2000-10-10
Decatur, GA
| reply to khc987
Re: No kidding
AOL comes pre-installed on many machines, CD's arrive in the mail, it's on the driver install CD's for lots of unrelated products, and you can sign up for AOL online in any number of ways.
But to unsubscribe, you can't do it online and have to call and wait usually for an unacceptable length of time, to talk to someone who's main goal is to revent you from doing what you were forced into calling them on the phone to do.
If you can sign up online, you should be able to cancel the same way. |
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number_one
join:2001-11-30
Midlothian, VA
 ·Verizon FIOS
| said by 8744675  :If you can sign up online, you should be able to cancel the same way. I remember way back in the day when you could do just that. I guess I can't blame AOL for taking that option away since it was SO easy to cancel after signing up for a "trial" membership when on vacation away from home for a week.
But still that is no excuse to make it ridiculously difficult to cancel on the phone. I got so fed up with the tactic that I stopped using AOL for internet access during vacations and just went with tollfreeisp.com and pay by the minute. I never use the internet that much during vacations anyway, so it comes out a whole lot cheaper and with no anti-customer support representatives. |
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