Brauckmiller
join:2001-01-21
Shirley, MA
| reply to Radardan
Re: [General] Is Linksys following Dell in customer service
While I do agree that the Linksys support is not the best in the industry, you do need to know that they have been outsourcing their support for years. Its not going to get any better now that Cisco has taken them over.
I work for a software company and one of my responsibilities is to do email support. Let me say, its not easy or fun. Its WAY more difficult to do then phone support.
I don't think threatening them by saying that you are going to look for interesting places to post your conversation will really scare Linksys/Cisco into doing much. Yeah, I know, you say, "if enough people do it...blah blah blah."
It won't do jack for you in the end...sorry...but thats just the plain hard truth.
Until companies realize that outsourcing their support is a bad idea, you will continue to see piss poor support from a 3rd party that has no real stake in how the host company is doing. The tech you are emailing is most likely in India and if not there, then she is in the US working for $9 an hour for some company who won the lowest bid to do Linksys' support.
One other thing, if you are doing system integration, why in the hell are you using Linksys stuff in the first place. You should be using more robust product lines like the Cisco Airnet family of products.
Linksys has no place in the business environment just like though has no place in organized religeon.
My 2 cents worth.
CB |
