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[SunRocket] uh oh, SR down **AGAIN**? »
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AuthorAll Replies

LoftyDan

join:2002-10-22
Victoria, BC
reply to daystrom
Re: [SunRocket] Sunrocket down

People who want near perfect service, try using AT&T CV or TW's Digital Phone. They may cost double, but are more reliable.

tj008

join:2004-06-24
Cincinnati, OH

said by LoftyDan See Profile :

People who want near perfect service, try using AT&T CV or TW's Digital Phone. They may cost double, but are more reliable.

People who want near perfect service should stick with POTS.

Outages happen.

Have a backup: another voip provider, cellphone, pots line, or other service.

Be prepared.

--
DSL. Voip cos: Paid- SunRocket, ViaTalk; Free- FWD, SIPphone, GalaxyVoice. Voip providers on trial: none. Tried & Liked: wIPphone, Teleo, Broadvoice, Lingo, Nuvio.


voiplover
Premium
join:2004-05-28
Portsmouth, NH
·callwithus
·Axvoice

reply to LoftyDan
said by LoftyDan See Profile :

People who want near perfect service, try using AT&T CV or TW's Digital Phone. They may cost double, but are more reliable.
Maybe where you are, but not where I am. Even TW's installers don't want to install digital phone around here because they know that they are just going to have to come back, and back, and back until the subscriber lets them port it out.

NoVaVoiper

join:2003-10-21
Arlington, VA
reply to LoftyDan
Broadvox is the most stable of the cheap residential voice services (cheap only if you buythrough voip.net).

They have their own issues, but the dial tone is extremely reliable.


ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs:
·VOIPo
·Metrocast Communic..
·AT&T DSL Service
·ViaTalk


1 edit
reply to LoftyDan
With Vonage's new adapter the RTP300 my quality has improved dramatically and stability is solid.

Here is an update to an interesting POTS article..

Thousands still without phone service in Ft. Myers

Sprint's phone lines cut six times in last year
Kathryn Simmons - NBC-2.com

LEE COUNTY— A crew from Phoenix Construction cut several cables Monday night, cutting phone service off to 20,000 Sprint customers. As workers fix the cables, Sprint and Phoenix Construction are trying to piece together what happened.

Chopping up and getting rid of thousands of feet of thick, heavy cables and threading in the new ones is a daunting task.

Late Monday, a Phoenix Construction worker cut into Sprint phone lines on Gladiolus Drive.

"This is a major, major, major cable cut," said Sprint Spokesperson Steve Personette.

Personette says the incident is still under investigation.

NBC2 has reported Sprint lines being cut in Lee and Collier counties six times in the past nine months.

Personette says all of those incidents are still under investigation.

Phoenix Construction sent NBC2 paperwork dated August 23, 2005 from "The Sunshine State One Call of Florida." by state law contractors have to call this number before digging and wait for utility companies to respond.

The ticket shows Sprint marked the ground where cables were located. Ron Golinowsky, the Vice President of Phoenix Construction says the concrete wasn't marked where they were digging.

"There were no paint marks. There should have been orange paint marks on that pavement and there was not," said Golinowsky.

Sprint says that incident is under investigation as well.

Sprint crews and a company hired to help are working 24 hours a day to get the phone lines back up and running.

The Lee County Sheriff Office dropped a citation against Phoenix Construction connected to this incident because Phoenix provided paperwork showing they were cleared to dig.

xrobertcmx
Premium
join:2001-06-18
Sterling, VA
clubs:
reply to daystrom
I didn't lose service last night, odd.


shutrbug

join:2000-10-18
San Jose, CA

I lost service last night, and then today in the middle of a conference call I started getting drop outs on the order of a few seconds in length. Eventually the line went dead, and calling back in cured the problem. I don't think it was a DSL problem because I could still surf during the interruptions, nor do I think it was a problem with the conference call facility. Not being able to rely on phone service is a problem. I know I can't expect POTS reliability, but I would hope for something better than a couple of cans and some string.


havingproblems

@comcast.net

reply to daystrom
I'm having serious problems. It may not be all SR though, comcast is having intermittent problems as well.

The puzzling thing is I get a dial tone but every I place gets a busy signal. Funny thing is I was on a call which I hung up on and now I can't place a call.

I think this gizmo FW upgrade was a bad idea for SR. I hope this is fixed soon otherwise I'll look elsewhere after staying around for 6 months.

acmeco

join:2002-01-25
Phoenix, AZ
reply to daystrom
9/01/05 SR service down again

Hey all....

It's 12:30 MDT in Phoenix, AZ and SR is down again. I tried rebooting the gizmo, but it's a "nogo"....

Anybody else having problems?

Adam N.
phx, az

acmeco

join:2002-01-25
Phoenix, AZ

--==From the SR site==-- (after you log in)...

Sunrocket is currently experiencing a service degradation. Our engineers are working diligently to find a resolution as soon as possible. Thank you for your continued patience in this matter. Please check back later for updates.


koam
Pink Pecker
Premium
join:2000-08-16
East Puddle
clubs:
·Shoreham Telephone
·ViaTalk
·surpasshosting

reply to daystrom
Re: [SunRocket] Sunrocket down

It's down again!

Sunrocket Alerts

Sunrocket is currently experiencing a service degradation. Our engineers are working diligently to find a resolution as soon as possible. Thank you for your continued patience in this matter. Please check back later for updates.
--
Danieli Consulting LLC, Strategy and Branding »kdanieli.com


SliderNC
Master Of Disaster
Premium
join:2002-12-12
Cornelius, NC
clubs:
I didn't get any Sunrocket alerts when I just logged in. Maybe it's not affecting me?

Sorry for those who it is affecting though.


RockyBB
Premium
join:2005-01-31
Longmont, CO

1 edit
reply to daystrom
removed.

texxsharkk

join:2005-08-24
Lake Stevens, WA
reply to daystrom
I just called my home number twice (I'm at work) and its dialing the wrong number! Its actually connecting to someone else's number!

Is anyone else having this problem?

nycityny
Premium
join:2005-08-09
New York, NY
·PHONE POWER
·VoicePulse
·RCN CABLE
·ViaTalk

reply to acmeco
Re: 9/01/05 SR service down again

acmeco: Not to be picky (but I guess I am, sorry) but you are actually on Pacific Daylight Time right now, not Mountain. You Arizonans (is that the right spelling?) keep switching between the two by not changing your clocks with the rest of the country.

raderator

join:2003-07-22
Conklin, NY
·PHONE POWER

reply to NoVaVoiper
Re: [SunRocket] Sunrocket down

said by NoVaVoiper See Profile :

Broadvox is the most stable of the cheap residential voice services (cheap only if you buythrough voip.net).

They have their own issues, but the dial tone is extremely reliable.
Yep. Been up for the 4 months we've had it. Not bad for the bottom-rated service

BTW, those rankings are bull crap.

arch19297

join:2003-02-08
Silver Spring, MD

reply to daystrom
Just switched to SunRocket after one year with Vonage and two years with Packet8. Have been reading the numerous complaints about outages on Aug 31.

The outages must be regional. I place and received calls all day on the 31st from 9:13 AM EST to 6:20 PM EST with no problems and excellent quality of sound.

Over the past three years I have experienced periodic outages on Vonage and Packet8 but have accepted them as the costs of a new developing service and would not drop my POTS number for that reason. Even the best of VOIP service is still in the beta stage.


koam
Pink Pecker
Premium
join:2000-08-16
East Puddle
clubs:
if you read the threads, the outage was after 9PM eastern til at least the early hours of Sep 1.
--
Danieli Consulting LLC, Strategy and Branding »kdanieli.com

rizzo2dial
Premium
join:2004-08-05

reply to arch19297
said by arch19297 See Profile :

Have been reading the numerous complaints about outages on Aug 31.

The outages must be regional. I place and received calls all day on the 31st from 9:13 AM EST to 6:20 PM EST with no problems and excellent quality of sound.
Considering that the OP of this thread stated that the outage started around 9:30 EST, and consideing that the OP posted this thread at night after 9:30 PM EST, it's safe to assume the outage began around 9:30 PM EST.

Thus, you apparently weren't trying to use your SR service during the first outage.

Rizzo
Thread is
Forums » VOIP etc » Voice Over IP - VOIP » VOIP Tech Chat[SunRocket] uh oh, SR down **AGAIN**? »
« [SunRocket] Web site problem  
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