ohbrother1
join:2006-01-24
Albany, NY
| reply to TheSaint
Re: [Rant] 1&1 Internet - 1and1.com
Do NOT get caught with this domain registrar. The ABSOLUTE WORST kind of scum out there. Low initial price, but mandatory AUTO-RENEWAL policy (try to not renew), horrific customer service, (try contacting billing BEFORE you register anything). You'll be in for HOURS & HOURS of frustration to save 1 or 2 dollars. Stick with GoDaddy |
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mettmann
join:2002-07-25
Upland, CA
| reply to TheSaint
they suck - been on hold with Tech for almost 2 hrs , still waiting - apparently my account was locked - from googling today - they have a new billing system brought in November that hasn't been able to reconcile any customer payments - thus locking out thousands of domains. They took my money on 12/11 - and without warning today - bam - no email, no access to my sites. In addition since their billing dept is only open from 9-5 EST - M-F - so Tech has been shouldering all the irate calls, to also include mine - if I can get thru |
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stonecolddsl
Linux Junkie
join:2004-01-07
Sarasota, FL
 ·Rapid Systems, Inc.
 ·Sprint Mobile Broa..
·Verizon Online DSL
| reply to TheSaint
I left 1and1 due to not being flexable with there plans. Never had someone who did not speak perfect english.
I still have some 20 domains registered with them and 3 of my personal domains. Only thing I that I dont like is the control panel when i have to go in and change my dns enteries as like everyone has said before there control panel sucks. |
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Mospaw
New is good. Old owes me 7k
Hawaiian Jellyfish
join:2001-01-08
The Pacific
 ·Cox HSI
Host:
Road Warriors, Not..
All Things Macintosh
Automotive
| reply to flarn
I'm glad you're a customer and are happy with the service you receive. I wish you continued success in your relationship. I'm sure the majority of their customers are happy. It's just when they screw up they REALLY seem to step in it. In my case, twice.
I must admit that I am now 100% satisfied with my relationship with 1&1. I don't do business with them.
--
Mospaw.com.
-- |
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flarn
No Logic Left
join:2001-02-10
North Richland Hills, TX
clubs:  
| reply to TheSaint
Felt I should counter this slant against 1&1.
The company that employees me has been using the MS Hosting Dev Package from them for about a year now and I've had the free pro account they gave out a while back. I have yet to have a problem with either.
I've talked to sells maybe 5 times and they are always nice and easy to understand.
I've talked to tech about 10 times and have yet to get ahold of anyone that I cannot understand or wasn't helpful. Of course I called the US 1877 number, not the international number. Maybe some of you got that number instead...
Oh, they are not a German company. Read their about us page. I don't know that you will find they were based out of Britain in the beginning, but they were.
Also, if you researched the company via their own website, as you should always do, you would have known that they do not typically allow upgrades/modifications of almost all of their packages. For example, in order to get more storage space on a MS Hosting Dev Package you have order another Dev package change over to a dedicated server.
Oh, and the credit card bit...They emailed me when my CC was about to expire for my domain and kept doing so until I changed it.
I'm not saying anyone here did not have bad times with them, but I have yet to have any problems and as with all companies, I never expect 100% satisfaction.
--
anti-logic |
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rutherford
join:2005-10-18
Washington, DC
| reply to Fobulous
said by Fobulous  :i cancelled my package long ago..and when you cancel you HAVE TO fax a signed cancellation confirmation. It's a major pain the ass. I stronly suggest you to transfer ALL OF YOUR DOMAINS to Godaddy or something. Oh man. I tried to find the online cancel menu nad there is none. What a pain. How hard is it to do the transfer to another host? |
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Turbocpe
Premium
join:2001-12-22
IA
| reply to TheSaint
I've been using 1&1 for some time with OK results. Anytime I need support, I've simply used their email support and usually get an answer within a day or so.
The biggest complaint I have is with their email system. I have my email client set to leave the email on the server, so that the email only is downloaded to the client, but left on the 1&1 email server.
Well, often times I was getting anywhere from 2-8 duplicate copies of each email that was already in my email client, whenever the email client would connect and download messages from the email server.
When I went into 1&1's web based email interface, I'd either see a message stating my email box was empty (when it was not), or I'd see my email replaced by several 0KB emails with No Subjects dated 1970.
When I contacted 1&1 over this, as getting so many duplicate emails was getting annoying (and it usually did this several times per day), this is what I got for a response:
quote:
When an email server is having extended load it needs to prioritise the
sending and receiving of emails to ensure that all emails been sent
through to addresses on our servers are recieved correctly and that all
emails been sent from email addresses in our reign are sent correctly.
At times of heavy load the pop faker will kick in that tells your email
client that their are no emails on the server, and your email client
will then clear its list of emails received / on the server, next time
you click send / receive and the pop faker is not kicked in then all
the
emails will be shown and your email client does not know which it has
received already and receives them all.
I never heard of a "pop faker" before. Their email service is very unreliable. |
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Mark in Dallas
@swbell.net
| reply to ironwalker
I agree with the above posts. Their servers are good, but the technical support really sucks. I recently submitted a request ticket throught the control panel as I suspected someone was hacking one of my email addresses. Their technicians (?) did not even read my question. Just brushed me off with a lame answer that had little to do with my problem...
If you need tech support, and if you build enough sites sooner or later you will, then stay away from these jokers... |
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TheSaint
join:2002-01-25
Hanover Park, IL
clubs: | reply to TheSaint
Anyone that has had a bad time with credit card issues and the like should file a complaint:
»www.dc.bbb.org/report.html?natio···=1040770 |
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ironwalker
World Renowned
Premium,MVM
join:2001-08-31
Keansburg, NJ
clubs:
·Optimum Online
|  reply to TheSaint
I had the same problem as Mospaw...exactly.
I also had a seperate account with them for another pakage and when it ended and I mentioned twice in a direct email I was not returning it took six months to get them to stop billing my card.Good thing I had a seperate bank account strictly for them.Good servers and advertiseing...thats all they are.
--
"LIVE FREE OR DIE"...»www.rif.org/...Fiber Optics is the future of high-speed internet access. Stop by the BBR Fiber Optic |
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E_V
Premium
join:2000-09-29
Vancouver, BC
clubs:
2 edits | reply to TheSaint
nvrmd - already mentioned - terrible - I dropped them |
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jm
join:2003-09-21
Graceville, FL | reply to TheSaint
I too have the free account. Works fine for my purposes. Control panel is kinda too difficult to manage though. |
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Mospaw
New is good. Old owes me 7k
Hawaiian Jellyfish
join:2001-01-08
The Pacific
·Cox HSI
Host:
Road Warriors, Not..
All Things Macintosh
Automotive
| reply to TheSaint
In a word, they SUCK! OK, that's two.
Without getting into too much detail, a credit card we had on the account expired and they didn't notify us. And we forgot. The first month it was rejected, they shut us down.
I have no argument with any of that. Even though they didn't send us a reminder, it was our credit card tat expired.
What I didn't care for was that they shut the server down on a Saturday afternoon, on a holiday weekend. I called tech support and they explained why it was shut down and that I needed to call billing, but billing was closed until Tuesday.
HUH?
OK, fine. I'll accept the blame for the shut down, but to leave me in the dark with no way of turning it back on for 3 days is crappy. They were unapologetic about the whole thing.
At least they could have shut us down a day or two earlier, or waited until after the weekend, so that we could resolve the issue with billing. Or better yet --- a 24-hour, 7 day billing department.
1&1 is nice and cheap. And if you never have a problem, I guess they're OK. But if you ever have a tech problem or a billing problem, you're better off trying to use smoke signals. They really really suck.
--
Mospaw.com
-- |
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TheSaint
join:2002-01-25
Hanover Park, IL
clubs: | reply to TheSaint
»www.webhostingtalk.com/ has several negative reviews in their forum as well. You can never do enough homework it seems.  |
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Fobulous
Premium
join:2002-08-14
Missouri City, TX
clubs:
·Comcast
| reply to TheSaint
i believe 1and1 is a German Company that makes a little sense when the tech support's native tongue is not English..but yes 1and1 blows.
i cancelled my package long ago..and when you cancel you HAVE TO fax a signed cancellation confirmation. It's a major pain the ass.
I stronly suggest you to transfer ALL OF YOUR DOMAINS to Godaddy or something.
--
I am certain there is too much certainy in the world. - Michael Crichton |
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TheSaint
join:2002-01-25
Hanover Park, IL
clubs:
·Charter Pipeline
·Comcast
| reply to TheSaint
I have the same freebie package that was advertised in Time magazine awhile back. It works just fine for FTP only transfers. (Works just fine for hotlinking images). Their backend and hellish tech support is brutal!
--
The only thing necessary for the triumph of evil is for good men to do nothing. --- Edmund Burke
Kill your TV, then Internet Explorer: »www.mozilla.org |
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Jed
Premium
join:2002-05-16
Atlanta, GA
| reply to TheSaint
I jumped on the free 500mb ftp storage account that 1&1 had running as a promo about two years ago. I have been immensely satisfied with using their servers to host my files. Granted, I just use an ftp program and don't have to fiddle much with their awful control panel, so I understand your angst. |
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TheSaint
join:2002-01-25
Hanover Park, IL
clubs:
·Charter Pipeline
·Comcast
1 edit | 1&1 Internet - 1and1.com
Stay away if you value your time/money!
Lured by their affordable $5.99 domain registrations I recently purchased about twenty or so domains through these people. After reviewing my account profile I've noticed they'll split up all of the various domains within different "packages" which means several unneeded layers of menus/clicking. With fairly high spirits for a Friday afternoon the 800 # to tech support is dialed and the nightmare begins.
Calling their tech "support" line is a nightmare of untold proportions. The tech immediately told me that I was talking too low to be heard. Sounds reasonable enough? I turn up the outbound on the phone and try to keep the receiver straight. She still says I can barely be heard. The rest of the following conversation took place in almost shouting volume.
After she was finally able to hear me I tried to explain in detail the problem in paragraph one. In short, I wanted all the domains to be merged to a single table format list for easy manageability. She went on to ask if I wanted to transfer a domain to 1&1. Continuing, I restated that the domains were purchased through 1&1 and just needed to be organized on their back end.
When she understood what I was asking for she stated that it was possible. I think "Great"! Here's the kicker; She wants a "five point ninety-nine maintenance fee" (her exact words, meaning $5.99, the same price to purchase another domain) to rearrange every domain that they didn't properly organize in the first place! In so many words I went on to say that the terms were unreasonable and that I wasn't about to shell out a bunch of money just to organize my account!
My second inquiry of the day was regarding another domain I had purchased three days ago, had my credit card charged for and never showed up under my control panel. I had to spell out the domain (avemariarealestate.net) before she repeated it back to me properly. Variations of her misspellings included, but weren't limited to (avmararealstate.net),(avemarareelstate.net) and (avemarraestate.net).
After about two minutes of awkward silence the tech tells me that she doesn't know why avemariarealestate.net isn't showing up under my account. She submits a support ticket with her next level boss and says she'll call back "soon". With the three day weekend approaching it leaves one feeling quite doubtful that you're a priority when dealing with such vague terms as "soon".
At this point my patience is at an end. Mustering all the manners possible (remembering that English is not her native tongue) the conversation comes to a close. "Thank you for calling 1&1, this was "Row-see" (she proceded to spell it out R-O-S-E) helping. She says they'll call back when the problem is resolved, but nobody here is holding their breath. This is personally the worst "support" I've ever received from any company. After today's ordeal it is quite obvious that 1&1 is not a customer-centric organization.
After reading the preceding review I hope that you take the time to seek out other providers prior to being lured by this entities "bargain" prices. While I consider myself a fairly thrifty shopper, value is also something that should not be ignored. If paying six bucks a year buys you this kind of "service" then my personal recommendation would be to take your money elsewhere.
In Summary:
* Tech/billing "support" from (insert some place cheaper than the USA in here for outsourcing) that can barely speak English
* Poor quality phone line/equipment that requires your customers to shout
* Outrageous "maintenance" fees for simple administrative functionality that should be included free of charge
* Passing the buck on a simple issue, failing to solve the problem while the customer is on the line
* Indifferent/tired/burnt out tech that ends up being next to useless in solving a client's problem
Closing Thoughts:
Avoid 1&1 like the plague! |
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