NoVA_CoxUser
Stand back from the cage -- The RF bites
Premium
join:2004-07-06
Alexandria, VA
 ·Cox HSI
4 edits | reply to RunDVDfirst
Re: [VA] Why no cable signal when DOM power is out?
You shouldn't loose your HSI service when DOM drops-out.
That said, Cox NoVA most assuredly DOES need DOM power to operate each and every neighborhood node. (as do their other network components, although these "closer to the headend" components DO have UPSs and diesel generators)
Each network node's power supplies contain batteries which should maintain cable operation for several hours of DOM outage.
(For prolonged DOM outages, Cox sends out portable generators to recharge the batteries for those nodes w/o backup generators)
So, assuming that you don't have an non-UPS'd coax amp somewhere in your house as suggested by CCLA  ...
... it sounds like your node isn't properly shifting to battery power as it should.
Recommend you »/join/new and then IM CoxTech1 , reference this thread, and explain the problem.
If any of your affected neighbors have Cox digital phone, have them call it in too as that will get Cox's highest priority for repair. |
